Business Operations Associate

Aerotek • Jacksonville, FL

7d • Onsite

About The Position

Aerotek Corporate is hiring a Business Operations Associate for its corporate office in Jacksonville, Florida. The role provides customer service to external customers and to corporate and field office employees, and supports the management and collection of customer accounts receivable and contractor payroll. It calls for customer relationship-building, conflict resolution, professionalism, attention to detail, strong follow-up and multitasking, independent judgment, and adaptability in an open work environment.

The associate manages customer accounts and supports account-specific decisions and processes. Specific job functions depend on team alignment within the department.

Requirements

• Two to three years of relevant experience or a college degree.
• Proficiency in Microsoft Office; Excel and Word are required.
• Strong organizational and analytical abilities.
• Strong communication skills and work ethic.
• Goal-driven, with problem-solving skills.
• Ability to work independently and as a team player.

Responsibilities

• Manage customer accounts, including invoicing, collections, purchase order tracking, customer service, and resolving outstanding issues with clients.
• Make routine welcome and maintenance calls to clients.
• Manage total accounts receivable with an aging balance in excess of $3.5 million.
• Serve as a support liaison for field offices and the Operations Support Group on questions about local and regional accounts, including client billing and payment policies and procedures and PeopleSoft issues.
• Gather data to assist management with account-specific decisions.
• Audit account-specific reports to ensure accurate billing and client-specific information.
• Adjust and audit contractor payroll and billing using InfoPath.

Benefits

• Quarterly bonus of up to $1,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed