Business Operations Associate

Actalent•Hanover, MD

3d•Hybrid

About The Position

Actalent is hiring a Business Operations Associate at its corporate office in Hanover, Maryland. The role provides customer service to external customers and corporate and field office employees, and manages customer accounts, including project and funding reporting, accounts receivable collections, project maintenance, and the flow of travel and expense information through OASIS to PSPC. The position requires customer relationship-building, conflict resolution, professionalism, attention to detail, strong follow-up and multitasking skills, independent judgment, and adaptability in an open work environment. This is a permanent, full-time position with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The work arrangement is hybrid, with four days in the office and one day remote. Compensation is $21.63 per hour, with bonus potential of up to $1,000 per quarter.

Requirements

College degree or 2–3 years of relevant experience.
Proficiency in Microsoft Office; Excel and Word are required.
Strong organizational and analytical abilities.
Strong communication skills and work ethic.
Goal-driven, with problem-solving skills.
Ability to work independently and as a team player.

Responsibilities

Manage customer accounts, including invoicing, collections, adjustments, customer service, and resolving outstanding issues with clients.
Manage total accounts receivable with an aging balance in excess of $3.5 million.
Audit account-specific reports to ensure accurate billing and client-specific information.
Serve as a support liaison between field offices and corporate departments, including CA, Delivery, Finance, and FSG.
Gather data to assist management with account-specific decisions.
Review agreement amendments and modifications, incorporate changes for customer support and billing, and address potential issues with Finance Leadership.
Support fulfillment of contract deliverables, billing, and cash collections.
Apply detailed knowledge of Statement of Work (SOW) contracts and purchase order terms and conditions.
Onboard new clients and manage client-specific billing arrangements, including rates and procedures, while maintaining compliance with requirements.
Use internal and customer tools to support client requirements.
Establish and maintain client documentation files.
Review and follow up on audit results to ensure data integrity and compliance.
Confirm assigned projects, programs, and contracts are closed out accurately and completely.
Oversee data governance in OASIS and PSPC to ensure accurate reporting.