Business Operations Associate
About The Position
As a Business Operations Associate, you support smooth, accurate store operations by processing sales, auctions, and appraisals. The role combines customer service, attention to detail, and organization in a fast-paced, team-oriented environment. You handle cash management, audit and process paperwork, and communicate with customers and internal teams while upholding CarMax’s commitment to transparency and integrity. You may assist multiple departments, support store operations during periods of overflow traffic, and train and mentor new associates. The position requires following CarMax Environmental, Health and Safety (EH&S) requirements and maintaining a clean, orderly work area.
Requirements
- Ability to read, interpret, and accurately record data for compliance and reporting.
- Strong organizational and multitasking skills in a deadline-driven environment.
- Proficiency in Microsoft Office and data entry systems, with intermediate PC skills.
- Effective verbal and written communication skills for customer and team interactions.
- Ability to lift up to 20 lbs and work on your feet for extended periods.
- Commitment to confidentiality, integrity, and adherence to CarMax policies.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
Responsibilities
- Greet customers, answer questions, and guide them through paperwork processes while delivering outstanding customer service.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation needed for funding.
- Receive payments, prepare deposits, and maintain cash security protocols.
- Train and mentor new associates, assist multiple departments, and help balance overflow traffic.
- Perform clerical duties, including filing, data entry, and reconciliation of missing information while maintaining accuracy.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Benefits
- Paid sick time: eligible full-time hourly or commission/incentive associates may accrue up to 48 hours per year.
- Paid vacation: eligible full-time hourly or commission/incentive associates receive between 80 and 200 hours per year after a 90-day waiting period, depending on years of continuous service.
- Paid holidays: eligible full-time hourly or commission/incentive associates receive 8 hours of pay for each of six scheduled holidays per year, plus one floating holiday.
- Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
- Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
