Business Operations Associate

Luminary

2d•$100,000 - $140,000

About The Position

As a Business Operations Associate at Luminary, you will help shape how a rapidly growing enterprise software company operates and scales. You will partner with leaders across the business to solve operational challenges, strengthen core processes, and lead initiatives that support the company’s next stage of growth. The work spans commercial operations, finance, contracting, and business reporting, combining hands-on execution with opportunities to design better systems and influence how the company operates. This role is suited to someone who enjoys variety, exercises sound judgment, and wants the autonomy to take a problem from initial diagnosis through implementation. The position reports to the Director of Operations and works closely with senior leaders across Luminary.

Requirements

Relevant experience in business operations, finance, consulting, or a similarly analytical and execution-oriented role; most candidates are expected to have 2–4+ years of experience, though demonstrated capability is valued over a specific tenure.
Track record of independently owning projects or processes and delivering measurable improvements.
Strong analytical skills, practical business judgment, and comfort working with spreadsheets, business systems, and operational data.
Ability to shift between detailed execution and broader questions about how processes should work as the business grows.
Clear communication skills, ability to build effective working relationships, and ability to drive progress across teams.
Comfort interpreting contracts, policies, and financial information, handling sensitive matters, and recognizing when specialist input is needed.
Ability to bring structure to ambiguity, prioritize effectively, and take accountability for outcomes.
Thoughtful use of AI and automation to improve how work gets done.
Demonstrates the REAL qualities: Resilient, Empathetic, Accountable, and Low-Ego.

Nice To Haves

Experience in revenue operations or sales operations, including hands-on CRM administration, reporting, and workflow automation.
Familiarity with HubSpot.
Experience in B2B SaaS, fintech, or a regulated industry.

Responsibilities

Own and improve core business workflows across billing, contracting, vendor management, and sales and customer operations.
Lead cross-functional operational projects, translating business needs into clear plans and driving them through completion.
Improve CRM data quality, reporting, and workflows so teams have reliable visibility into pipeline, revenue, and customer activity.
Evaluate commercial documentation and operational data, resolve issues, and bring recommendations to stakeholders when decisions require broader input.
Manage customer due diligence and other commercial requirements, coordinating contributions across teams.
Develop analyses and reporting that surface trends, inform decisions, and improve business performance.
Identify opportunities to scale how the company works through better systems, automation, and process design.