Business Operations Associate

Aerotek•Hanover, MD

12d•$45,000 - $56,000•Onsite

About The Position

Aerotek Corporate is hiring a Business Operations Associate for its corporate office in Hanover, Maryland. The role provides customer service to external customers and corporate and field-office employees, and manages customer accounts receivable and contractor payroll. The associate builds customer relationships, resolves conflicts, follows up on issues, and adapts to changes while working independently and in an open environment. The role manages accounts receivable with an aging balance in excess of $3.5 million and supports account-related questions from field offices and the Operations Support Group. Compensation is $21.63 per hour, annualized at $45,000, with an advertised salary range of $45,000–$56,000 and bonus potential of up to $1,000 per quarter ($4,000 annually).

Requirements

Two to three years of relevant experience or a college degree.
Proficiency in Microsoft Office, especially Excel and Word.
Strong organizational and analytical abilities.
Strong communication skills and work ethic.
Goal-driven approach and problem-solving skills.
Ability to work independently and as part of a team.

Responsibilities

Manage customer accounts, including invoicing, collections, purchase-order tracking, customer service, and resolving outstanding issues with clients.
Make routine welcome and account-maintenance calls to clients.
Manage total accounts receivable with an aging balance in excess of $3.5 million.
Serve as a support liaison for field offices and the Operations Support Group on questions about local and regional accounts, including client billing and payment policies and procedures and PeopleSoft issues.
Gather data to assist management with account-specific decisions.
Audit account-specific reports to ensure accurate billing and client-specific information.
Adjust and audit contractor payroll and billing using InfoPath.