Business Operations Associate

Aerotek • Hanover, MD

11d • Onsite

About The Position

Aerotek Corporate is hiring a Business Operations Associate for its corporate office in Hanover, Maryland. The role provides customer service to external customers and to corporate and field-office employees, and manages customer accounts receivable and contractor payroll. The position requires relationship-building, conflict resolution, professionalism, attention to detail, follow-through, multitasking, independent judgment, and adaptability.

The associate manages customer accounts, including invoicing, collections, purchase-order tracking, client service, and resolution of outstanding issues. The role also supports field offices and the Operations Support Group with questions about local and regional accounts, billing and payment procedures, and PeopleSoft issues. Additional work includes collecting data for management decisions, auditing account reports for billing accuracy, and adjusting and auditing contractor payroll and billing using InfoPath. Specific functions depend on team alignment.

Requirements

• Two to three years of relevant experience or a college degree.
• Proficiency in Microsoft Office; Excel and Word are required.
• Strong organizational and analytical abilities.
• Strong communication skills and work ethic.
• Goal-driven, with problem-solving skills.
• Ability to work independently and as a team player.

Responsibilities

• Manage customer accounts, including invoicing, collections, purchase-order tracking, customer service, and resolving outstanding issues with clients.
• Make routine welcome and maintenance calls to clients.
• Manage total accounts receivable, including an aging portfolio in excess of $3.5 million.
• Support field offices and the Operations Support Group with questions about local and regional accounts, client billing and payment policies or procedures, and PeopleSoft issues.
• Gather data to assist management with account-specific decisions.
• Audit account-specific reports to ensure accurate billing and client-specific information.
• Adjust and audit contractor payroll and billing using InfoPath.

Benefits

• Medical, dental, and vision coverage.
• 401(k)/Roth plan.
• Basic and supplemental life and AD&D insurance.
• Short- and long-term disability.
• Health and dependent-care spending accounts (HSA and DCFSA).
• Transportation benefits.
• Employee Assistance Program.
• Tuition assistance.
• Time off and leave, including PTO and primary caregiver/parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed