Business Operations Associate

CarMax • Las Vegas, NV

5d • Onsite

About The Position

As a Business Operations Associate, you support store operations by processing sales, auctions, and appraisals accurately while providing excellent customer service. The role involves cash management, auditing and processing paperwork, communicating with customers and internal teams, and helping maintain a clean and orderly work area. You work in a fast-paced, team-oriented environment and uphold CarMax’s standards for transparency, integrity, and compliance.

Requirements

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems, with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Greet customers, answer questions, and guide them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation for funding.
• Receive payments, prepare deposits, and follow cash security protocols.
• Train and mentor new associates and support multiple departments by balancing overflow traffic.
• Perform clerical duties, including filing, data entry, and reconciling missing information.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Benefits

• Paid sick time: up to 48 hours per year, accrued each pay period, for eligible full-time hourly or commission/incentive associates.
• Paid vacation: 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive associates.
• Paid scheduled holidays: 8 hours of pay for each of six scheduled holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive associates.
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away, with no specified limit, as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed