Business Operations Associate
About The Position
The Business Operations Associate supports key operational functions for Catholic Health Home Care and Good Shepherd Hospice. The role ensures efficient and accurate daily operations through interdepartmental coordination, customer service, data processing, documentation management, and revenue cycle support. The Associate helps resolve real-time issues, communicates across clinical and administrative teams, and contributes to improved workflows and service delivery. The position supports daily operations across departments and partner affiliates; handles service escalations and inquiries; processes and reviews data and documentation in EMRs and business systems; tracks documentation deficiencies; and coordinates with clinicians, physicians, vendors, and Catholic Health affiliates. It also supports revenue cycle activities, medical supply and durable medical equipment workflows, reporting, data analytics, and process improvement. The Associate serves as a central contact for clinical teams, referral sources, and patient and family inquiries while maintaining confidentiality and compliance.
Requirements
- Bachelor’s degree required, or an equivalent combination of experience and education.
- Strong organizational and time management skills.
- Effective verbal and written communication skills.
- Proactive problem-solving and decision-making abilities.
- Ability to lift or carry up to 30 lbs. and perform moderate physical activity when needed.
Nice To Haves
- Prior experience in operations, healthcare, or customer service preferred.
- Experience with EMRs, data analysis, or revenue-cycle workflows is a plus.
Responsibilities
- Foster a team environment characterized by exceptional customer service, collaboration, accountability, participation, cooperation, teamwork, and professional growth.
- Maintain productivity to achieve assigned metrics and follow department protocols.
- Support smooth daily operations across departments and partner affiliates.
- Respond to real-time issues and service escalations; triage phone calls, messages, and grievances appropriately.
- Perform accurate data entry, documentation processing, and quality reviews within EMRs and business systems.
- Track, follow up on, and escalate documentation deficiencies, such as missing physician orders or clinical notes.
- Coordinate with clinicians, physicians, vendors, and Catholic Health affiliates to support care delivery and compliance.
- Support revenue cycle operations, including documentation reconciliation and invoice processing.
- Maintain medical supply and durable medical equipment workflows, including inventory and vendor relations.
- Assist with reporting and data analytics and contribute to process improvement initiatives.
- Serve as a central point of contact for clinical teams, referral sources, and patient and family inquiries.
- Ensure confidentiality and compliance in handling patient and operational data.
- Foster a culture of service, accountability, and teamwork.
Benefits
- Generous benefits packages
- Generous tuition assistance
- Defined benefit pension plan
- A culture that supports professional and educational growth
