Business Operations Associate
About The Position
As a Business Operations Associate, you support store operations by accurately processing sales, auction, and appraisal transactions. The role combines customer service, cash management, document auditing, and clerical work in a fast-paced, team-oriented environment. You communicate with customers and internal teams while maintaining confidentiality, integrity, and compliance with CarMax policies. You may assist multiple departments, balance overflow traffic, and train or mentor new associates. The role also requires following CarMax Environmental, Health and Safety requirements and maintaining a clean, orderly work area.
Requirements
- Ability to read, interpret, and record data accurately for compliance and reporting.
- Strong organizational and multitasking skills in a deadline-driven environment.
- Proficiency in Microsoft Office and data entry systems, with intermediate PC skills.
- Effective verbal and written communication skills for customer and team interactions.
- Ability to lift up to 20 lbs and work on your feet for extended periods.
- Commitment to confidentiality, integrity, and adherence to CarMax policies.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
Responsibilities
- Greet customers, answer questions, and guide them through paperwork processes.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation for funding.
- Receive payments, prepare deposits, and follow cash security protocols.
- Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
- Perform filing, data entry, and reconciliation of missing information while maintaining accuracy.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.
Benefits
- Paid sick time: eligible associates can earn up to 48 hours per year, accrued per pay period.
- Paid vacation time: eligible associates receive 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
- Paid scheduled holidays: eligible hourly or commission/incentive associates receive 8 hours of pay for each of six scheduled holidays, plus one floating holiday.
- Holiday Premium Pay may be available to eligible associates who work on a scheduled holiday due to business need.
- Full-time salaried associates receive paid time away with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
