Business Operations Associate

Actalent Services•Hanover, MD

2d•Hybrid

About The Position

Actalent is hiring a Business Operations Associate at its Corporate Office in Hanover, Maryland. The role provides customer service to external customers and corporate and field office employees, and manages customer accounts, including project and funding reporting, accounts receivable collections, and project maintenance. It also manages the flow of travel and expense information through OASIS to PSPC. The position supports accurate billing, contract deliverables, client documentation, account decisions, and system data governance. The schedule is full-time, permanent, Monday through Friday, 8:00 AM to 5:00 PM, with four days in the office and one day remote. The stated hourly compensation is $21.63, with bonus potential of up to $1,000 per quarter.

Requirements

College degree or 2–3 years of relevant experience.
Proficiency in Microsoft Office; Excel and Word are required.
Strong organizational and analytical abilities.
Strong communication skills and work ethic.
Goal-driven, with problem-solving skills.
Ability to work independently and as a team player.
Detailed knowledge of Statement of Work (SOW) contracts and purchase order terms and conditions.

Responsibilities

Manage customer accounts, including invoicing, collections, adjustments, customer service, and resolving outstanding issues with clients.
Manage total accounts receivable with an aging in excess of $3.5 million.
Audit account-specific reports to ensure accurate billing and client-specific information.
Serve as a liaison between field offices and corporate departments, including CA, Delivery, Finance, and FSG.
Gather data to assist management with account-specific decisions.
Review agreement amendments and modifications, incorporate changes for customer support and billing, and address potential issues with Finance Leadership.
Assist with fulfilling contract deliverables, billing, and cash collections.
Review and follow up on audit results to ensure data integrity and compliance.
Onboard new clients and manage client-specific billing arrangements, including rates and procedures, while maintaining compliance with requirements.
Use internal and customer tools to support client requirements.
Establish and maintain client documentation files.
Confirm assigned projects, programs, and contracts are closed out, accurate, and complete.
Oversee system data governance to ensure accurate reporting in OASIS and PSPC.