Business Operations Analyst

Federal Reserve System•Minneapolis, MN

2d•$67,000 - $77,000•Onsite

About The Position

The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, including United States Savings Bonds. The Business Operations Analyst supports the Savings Bond Examination team by providing subject matter expertise, improving processes, supporting innovation, enhancing the customer experience, and helping maintain core operations. The role requires data-driven decision-making, the ability to manage multiple priorities, and the ability to influence and support others. The analyst works with peers, leaders, supervisors, customers, and stakeholders to improve operational performance, analyze customer trends and operational data, support testing and technical issue resolution, and contribute to initiatives and special projects. The position requires adapting to changes in technology, processes, procedures, and controls while complying with information security requirements and Treasury guidelines. Regular on-site attendance is required.

Requirements

Bachelor's degree in business, accounting, or a related field, or an equivalent combination of education and experience.
At least 5 years of related experience.
Proficiency with Microsoft Office applications.
Ability to interface with customers and resolve issues, follow and explain operating policies and procedures, and meet service levels while maintaining high productivity and quality standards.
Ability to adjust quickly to changing technologies and responsibilities in a dynamic, fast-paced environment.
Proficient computer skills, including data entry and navigating multiple applications concurrently.
Experience with Microsoft Office applications, internet and web-based applications, and email systems.
Skills in some or all of the following areas: problem solving, adaptability and flexibility, attention to detail, interpersonal skills, verbal and written communication, active listening, and time management.
Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency.
Regular on-site attendance is required.

Responsibilities

Provide Savings Bond Examination subject matter expertise to peers and leaders.
Develop and recommend opportunities to improve process performance.
Identify customer trends and opportunities to drive efficiencies.
Coordinate or participate in system and software testing, including research and feedback.
Design, develop, and conduct data collection, analysis, problem resolution, and reporting for operations stakeholders.
Participate in key initiatives and special projects as assigned.
Partner with supervisors to monitor workload, coordinate resources, and assign work to meet service commitments.
Support the assessment, reporting, and resolution of system or technical issues.
Independently respond to and resolve routine technical customer requests received through multiple channels, using a variety of applications, tools, databases, and other resources.
Comply with applicable information security and Treasury guidelines and procedures.
Communicate with Treasury Retail Securities customers to maintain good customer relations and provide excellent customer service.
Help team members interpret guidelines and regulations and recommend procedure changes.
Maintain advanced business expertise and adapt to changing technology, processes, procedures, and controls.
Act as an escalation point, provide training, and foster teamwork.
Assist other business units or provide coverage at specified times to accommodate business needs.
Perform other duties as assigned.