Business Operations Analyst

Salesforce • Phoenix, AZ

6h

About The Position

The Business Operations Analyst works on Salesforce’s Business Operations team, partnering with cross-functional teams to support internal and external stakeholders. The role supports end-to-end partner operations, including onboarding, deal registration, referrals, quoting, and reseller support. It also manages partner account setup and cross-system data integrity, responds to partner inquiries and operational escalations, and resolves or redirects internal operational issues. The successful candidate is proactive, results-oriented, comfortable in a fast-paced environment, and able to navigate ambiguity, infrastructural challenges, and competing priorities while maintaining strong professional standards.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• At least 5 years of Channel or Sales Operations support experience.
• Experience working in a fast-paced environment.
• Excellent interpersonal, problem-solving, and time-management skills.
• Extreme attention to detail and a strategic perspective.
• Analytical thinking and ability to drive operational excellence and improvement.
• Demonstrated participation in process improvement initiatives and/or project management experience.
• Strong communication and cross-functional relationship-management skills.
• A strong work ethic, proactive approach, and ability to deliver results.

Nice To Haves

• Salesforce.com product certifications, such as Administrator or Advanced Administrator.
• Experience with Partner Program Operations and Support.
• Fluency in English and one or more additional languages, including Spanish.

Responsibilities

• Manage end-to-end partner operations, including onboarding, deal registration, referrals, quoting, and reseller support.
• Manage partner account setups and maintain cross-system data integrity.
• Serve as the primary contact for partner inquiries and operational escalations.
• Resolve or redirect internal operational issues.
• Enforce compliance with partner program policies and guidelines.
• Mitigate operational risks and implement scalable process improvements.
• Produce SOPs, training materials, and technical documentation.
• Drive automation and system enhancements to improve efficiency.
• Monitor SLAs, KPIs, and overall performance metrics.

Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level