Business Office Support Clerk
St. Josephs Medical Center•Houston, TX
•Onsite
About The Position
This position provides general business office and financial operations support to the business office and patient access departments. The coordinator works in a variety of roles to provide consistent coverage in these areas.
Requirements
- Technical, critical thinking, and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families.
- Ability to prioritize work with minimal supervision, in order to independently carry out the duties of the position.
- Able to communicate effectively, both verbally and in writing.
- Basic computer knowledge.
- High School Diploma or equivalent required
Nice To Haves
- Additional languages preferred.
Responsibilities
- Consistently supports and communicates the Mission, Vision and Values of St. Joseph Medical Center.
- Follows the St. Joseph Medical Center Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
- Promotes a culture of safety for patients and employees through proper identification, proper reporting, documentation and prevention of medical errors in a non-punitive environment.
- Responsible for retrieving and distributing incoming and internal mail for the entire hospital.
- Provides coverage for the cashier during breaks, lunch and personal time off.
- Provides coverage as needed for vacations, breaks and lunches for positions approved by their direct supervisor.
- Handles all client billing for the business office. Ensures invoices are completed timely and accurately, emailed and/or mailed to clients and follows up by phone on past due invoices.
- Meets with patients who come into the business office with questions about their hospital bills.
- Reviews the account with them providing explanations to bring it to resolution.
- Initiates patient refunds when overpayments are identified.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
