Housing Office Support Clerk

Imagineers • Hartford, CT

15h

About The Position

Imagineers LLC is a property management company based in Hartford that manages the Housing Choice Voucher program for housing authorities, including the City of Hartford, as well as condominium associations and rental properties throughout Connecticut. The Housing Office Support Clerk provides administrative and clerical support to the Section 8 Housing Choice Voucher Program, assisting participants, landlords, applicants, and staff while maintaining accurate records and providing professional customer service. The company describes its culture as supportive and collaborative, with an emphasis on integrity, professionalism, employee growth, and development.

Requirements

• High school diploma or equivalent.
• Must be bilingual in Spanish and English.
• Valid driver's license and own transportation.
• Strong interpersonal, communication, organizational, attention-to-detail, and computer skills.
• Proficiency with Microsoft Word, Outlook, Excel, and general computer and data-entry systems.
• Ability to communicate professionally with individuals from diverse backgrounds.
• Proper phone etiquette.
• Ability to learn quickly, work independently, take initiative, and demonstrate responsibility, reliability, and maturity.

Nice To Haves

• Prior office, administrative, customer service, or housing experience is preferred.

Responsibilities

• Assist with phone and reception desk coverage.
• Help participants complete forms and understand documentation requirements.
• Process incoming and outgoing mail.
• Provide clerical assistance to Section 8 staff with annual recertifications, interim changes, inspections, and other program activities.
• Maintain the confidentiality of information.
• Follow HUD regulations, company policies, and established Section 8 procedures.
• Receive, review, scan, copy, file, and distribute Section 8 documents and correspondence.
• Enter and update participant, landlord, and program information in the housing management system.
• Prepare and mail notices, letters, forms, and other program correspondence.
• Track and follow up on missing documents and information.
• Maintain accurate electronic and paper participant files.
• Transport files to and from other housing authorities.
• Perform other administrative duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with a company match
• 2 1/2 weeks of paid time off
• Sick time
• Paid holidays, including a floating holiday
• Disability insurance
• Life insurance
• Continuous training and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED