Business Office Support, Clerk, Full Time

Hialeah Hospital•Hialeah, FL

About The Position

The Business Office Support Clerk, also described as a General Clerk, performs clerical support for Business Office staff under the direction of the Vice President of Revenue Cycle or designee. Assigned work may include billing support, document imaging, call handling, and other clerical duties within the employee’s skills and abilities.

Requirements

High school graduate or equivalent.

Nice To Haves

Previous clerical experience working in a healthcare environment.

Responsibilities

Print paper claims and medical records and submit them to payors via U.S. mail as needed.
Ensure required insurance-company documentation is attached to claims.
Document notes in the patient account system to track billed accounts.
Provide outside physicians with patient insurance information upon request.
Work on billing-related special projects as needed.
Retrieve Remittance Advice (RA) and Explanation of Benefits (EOB) documents to prepare claims for secondary billing.
Retrieve supporting documents for special projects and annual regulatory audits as needed.
Open and separate incoming department-related mail.
Scan incoming correspondence to patient accounts as needed.
Deliver original correspondence to the appropriate parties.
Answer incoming calls and assist callers when within the employee’s skills and abilities.
Assist Business Office team members with clerical functions as requested.
Perform other assigned duties within the employee’s skills and abilities.