Office Clerk (Full-time)

Kemper•Fort Worth, TX

11h•Onsite

About The Position

Kemper is seeking a full-time Office Clerk to support the District Manager, district staff, agents, and policyholders in its Fort Worth, Texas office. The role supports daily district-office operations by managing administrative processes, financial transactions, customer inquiries, and office organization. The Office Clerk helps ensure compliance with company policies, supports sales and service staff, and contributes to a positive, professional office environment.

Requirements

High school diploma or equivalent.
At least 1 year of administrative, office, or customer service experience.
Strong organizational, time management, and multitasking skills.
Excellent verbal and written communication skills.
Ability to manage financial transactions accurately and accountably.
Strong customer service mindset and willingness to assist clients and internal staff.

Nice To Haves

Prior insurance or financial services experience.
Proficiency in MS Outlook, Excel, Word, and Salesforce.

Responsibilities

Answer incoming calls, assist customers, relay messages promptly to agents and sales managers, return calls, and follow up on inquiries.
Support agents with licensing, underwriting notifications, policyholder information, and Salesforce processes.
Communicate with the Home Office about policy status, claims, and underwriting.
Process payments received by mail, drop box, in person, or phone.
Collect and reconcile client payments daily using the Salesforce “My Transactions Today” report.
Maintain petty cash, balance daily transactions, and report out-of-balance amounts.
Purchase and deposit money orders for cash collections.
Monitor and clear the Administrator Deficiency Account within 24 hours.
Complete the weekly deposit sign-off report and submit it to the District Manager.
Review money order and check transactions monthly for accuracy.
Review agent deficiency reports and update the District Manager on unresolved balances.
Enter paper applications into FDE Batch, and scan and index claims, underwriting, policy administration, and policy delivery receipt documents into the imaging system.
Review Imaging Control Reports and ensure compliance with document retention policies.
Manage incoming email and mail by distributing, printing, filing, and processing it according to procedures.
Prepare and ship outgoing mail for customers, agents, and the Home Office.
Follow document retention policies, including shredding, storage, and imaging timelines.
Maintain a secure and organized district office and supply room.
Order and manage office supplies, company forms, and postage.
Manage Premium Receipt Books by requesting, printing, and mailing them to customers or agents as needed.
Provide general support to the District Manager and staff, and assist with additional tasks or initiatives as assigned.
Submit and track office equipment service requests.
Maintain adequate supply levels through centralized ordering systems.