Business Office Patient Call Coordinator

Austin Regional Clinic: ARC•Austin, TX

24d•Hybrid

About The Position

Under general supervision, serves as an initial point of contact for appointments. Books patient appointments using a computer and performs duties while maintaining compliance and confidentiality and promoting the organization's mission and philosophy. The schedule is Monday through Friday, 10 a.m. to 2 p.m. A remote opportunity is available once in-person training is completed.

Requirements

High school diploma or GED.
Experience using a PC in a Windows environment.
Excellent verbal and written documentation and communication skills.
Knowledge of medical terminology.
Excellent interpersonal and problem-solving skills.
Ability to manage competing priorities.
Ability to align personal actions with team members working toward common goals.
Excellent customer service skills.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to work in a team environment.
Ability to engage others, listen, and adapt responses to meet others' needs.
Ability to perform job duties professionally at all times.
Ability to understand, recall, and communicate factual information.
Ability to understand, recall, and apply oral or written instructions and other information.
Ability to organize thoughts and ideas into understandable terminology.

Nice To Haves

Experience working in a medical setting.
Experience working in customer service.
Bilingual English/Spanish.

Responsibilities

Book patient appointments using the computer system, confirm or update demographic information, and notify patients of account balances.
Follow scheduling protocols for multiple locations and specialties.
Verify insurance eligibility using online resources, Medifax, and other resources.
Screen and direct incoming calls as needed.
Confirm patient appointments in advance.
Run reschedule reports, book rescheduled appointments as necessary, and ensure reports are accurate and current.
Verify the scheduling accuracy of MyChart appointments.
Book follow-up appointments.
Follow company policies, including OSHA, HIPAA, compliance, and the Code of Conduct.
Work holiday shifts as required by company policy.
Maintain regular and dependable attendance and follow the company's core competencies.
Run wait-list reports and distribute them as directed.
Perform other duties as assigned.