Business Office Coordinator

Compassus•Joplin, MO

About The Position

The Business Office Coordinator models Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation; promotes the company’s philosophy and 6 Pillars of Success; upholds the Code of Ethical Conduct; and fosters positive working relationships across departments and with external stakeholders. The role plans, coordinates, and manages the business office and related program operations in accordance with hospice policies and procedures, including billing and reimbursement, payroll, and administrative quality improvement. The coordinator supports communications, training, onboarding, financial and personnel records, billing, payroll, human resources processes, regulatory readiness, office equipment, and program inventory. The role may also support emergency preparedness and record meeting minutes. Work may involve travel based on program locations and requires a flexible schedule, including some evenings and weekends. Physical demands include regular standing, walking, manual dexterity, and lifting or moving objects up to 25 pounds.

Requirements

High school diploma or GED.
Ability to perform arithmetic with whole numbers, common fractions, and decimals, and calculate rates, ratios, and percentages.
Ability to read and interpret business publications, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and present information effectively.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Experience with an electronic medical record (EMR) or Practice Management System.
Ability to handle stressful situations and multitask in a fast-paced environment.
Ability to work well with others; approachable and an effective communicator.
Strong initiative and ability to work in a self-directed environment.
Strong organizational and interpersonal skills.
Ability to work a flexible schedule, including some evenings and weekends.
Ability to document as required by regulations and maintain confidentiality of patient, colleague, and company information.
Reliable transportation.
Travel may be required based on locations and program.
Ability to regularly stand, walk, and use manual dexterity, and to lift or move objects up to 25 pounds; visual requirements include close and distance vision, color and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Associate or bachelor’s degree preferred.
Experience in insurance and Medicare/Medicaid billing and reimbursement preferred.
Office management experience helpful.
Demonstrated leadership skills and ability to move into a people-manager position in a relatively short period of time, if needed.
Articulates and embraces the integrated healthcare-at-home philosophy.

Responsibilities

Facilitate communications between departments and team members so appropriate subject matter experts participate in problem-solving.
Provide back-office assistance with training and align clinical teams with appropriate system and application training.
Troubleshoot user difficulties with applications.
Assist with maintaining financial records, including accounts payable, deposits, and donations.
Assist with documentation and coordination of donations and memorials according to company policy.
Pull and audit prebilling batches at least weekly.
Submit invoices to Docuphase and ensure timely processing to take advantage of discounts and avoid late charges.
Submit claims to the Hospice Area Executive of Operations, verify sign-off, and send claims to the appropriate accounts payable regional mailbox at least weekly.
Serve as liaison with long-term care facilities’ billing departments.
Maintain records and ensure accurate billing for pharmacy, medical supplies, and related items as directed.
Order office supplies, forms, collateral materials, logo wear, medical supplies, and equipment as directed.
Enter and maintain confidential information in Workday.
Ensure new team members complete required discipline-specific onboarding and orientation.
Follow records-retention policies for financial, clinical, personnel, and vendor/contract records.
Track, update, and support compliance with colleague professional licenses, in-service training, contract renewals, and physician licenses in the HRIS.
Process payroll according to company procedures.
Serve as an HR Business Partner and liaison among team members, candidates or applicants, and Human Resources and Payroll for onboarding, payroll, HRIS, and benefits.
Maintain Workday information for contractors who cannot use the self-service system, such as Medical Directors and Nurse Practitioners.
Monitor and maintain a master calendar of program-specific activities required by regulatory agencies.
Help maintain readiness for regulatory reviews, including CHAPS and State Surveyors.
Maintain office equipment and provide troubleshooting support.
Maintain program equipment inventory records.
May serve as environmental officer for the Emergency Preparedness Plan.
May record and maintain minutes and attendance for staff meetings and in-service sessions.
Perform other duties as assigned.