Business Office Coordinator

Compassus • Alpena, MI

6d

About The Position

The Business Office Coordinator plans, coordinates, and manages the business office and related program operations in accordance with hospice policies and procedures. Responsibilities include billing and reimbursement, payroll, administrative quality improvement, financial recordkeeping, onboarding and training support, human resources coordination, regulatory readiness, and office administration. The role works across departments and with external partners to ensure accurate, timely, and compliant business processes.

Requirements

• High school diploma or GED.
• Ability to perform arithmetic with whole numbers, common fractions, and decimals, and calculate rates, ratios, and percentages.
• Ability to read and interpret business materials, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
• Strong written and verbal communication skills.
• Ability to understand, read, write, and speak English.
• Experience with an EMR or Practice Management System.
• Ability to handle stressful situations and multitask in a fast-paced environment.
• Ability to work well with others; approachable and effective communication skills.
• Strong initiative and ability to work in a self-directed environment.
• Strong organizational and interpersonal skills.
• Ability to work a flexible schedule, including some evenings and weekends.
• Ability to document as required by regulations and maintain confidentiality of patient, colleague, and company information.
• Reliable transportation; travel may be required based on locations and program.
• Ability to perform essential functions involving regular standing, walking, and manual dexterity, and to lift and move objects up to 25 pounds.
• Visual acuity for close and distance vision, color and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

• Associate or bachelor’s degree.
• Experience in insurance and Medicare/Medicaid billing and reimbursement.
• Experience in office management.
• Demonstrated leadership skills and the ability to move into a people manager position in a relatively short period of time, if needed.

Responsibilities

• Facilitate communication between departments and team members so appropriate subject matter experts are included in problem-solving and solutions.
• Provide back-office assistance with training and help clinical staff access appropriate training resources, including Homecare Homebase, Promise Point, and iConnect for Cerner.
• Troubleshoot user difficulties with applications.
• Assist in maintaining financial records, including accounts payable, deposits, and donations.
• Coordinate documentation of donations and memorials in accordance with Compassus policy.
• Pull and audit prebilling batches at least once a week.
• Submit invoices to Docuphase (Accounts Payable) in a timely manner to take advantage of discounts and avoid late charges.
• Submit claims to the Hospice Area Executive of Operations (ACO), confirm ACO sign-off, and send claims to the appropriate accounts payable regional mailbox at least weekly.
• Serve as liaison with long-term care facilities’ billing departments.
• Maintain records and ensure accurate billing for pharmacy, medical supplies, and other items as directed.
• Order office supplies, forms, collateral materials, logo wear, and medical supplies and equipment as directed.
• Enter and maintain confidential information in Workday.
• Ensure new team members complete required discipline-specific onboarding and orientation.
• Follow records retention policies for financial, clinical, personnel, and vendor/contract records.
• Track and update colleague professional licenses, in-service training, contract renewals, and physician licenses in the HRIS, and assist with compliance.
• Process payroll according to company procedures.
• Serve as an HR Business Partner and liaison among team members, candidates/applicants, Human Resources, and Payroll for onboarding, payroll, HRIS, benefits, and related matters.
• Maintain Workday information for contractors who cannot use self-service, such as Medical Directors and Nurse Practitioners.
• Monitor and maintain a master calendar of program activities required by regulatory agencies.
• Help maintain readiness for regulatory reviews, including CHAPS and State Surveyors.
• Maintain office equipment and serve as a resource for troubleshooting it.
• Maintain program equipment inventory records.
• May act as environmental officer for the Emergency Preparedness Plan.
• May record and maintain minutes and attendance for staff meetings and in-service sessions.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• Flexible time off.
• Tuition reimbursement.
• Wellness programs.
• Access to leadership pathways, mentorship, and personalized professional development.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED