Business Office Patient Call Coordinator

External Brand•Austin, TX

24d•Hybrid

About The Position

Austin Regional Clinic is a large professional medical group with more than 35 Central Texas locations. Under general supervision, the Business Office Patient Call Coordinator serves as an initial point of contact for appointments and books patient appointments using a computer. The coordinator performs all duties while maintaining compliance and confidentiality and promoting the organization’s mission and philosophy. The schedule is Monday through Friday, 10 a.m. to 2 p.m. Training and orientation take place at the company’s administrative facility. Remote work is available after approximately 90 days, following in-person training. The employee must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, Texas.

Requirements

High school diploma or GED.
Experience using a PC in a Windows environment.
Excellent verbal, written documentation, and communication skills.
Knowledge of medical terminology.
Excellent interpersonal and problem-solving skills.
Ability to manage competing priorities.
Ability to align actions with team members working toward common goals.
Excellent customer service skills.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to work in a team environment.
Ability to engage others, listen, and adapt responses to meet others’ needs.
Ability to perform job duties professionally at all times.
Ability to understand, recall, and communicate factual information.
Ability to understand, recall, and apply oral or written instructions and other information.
Ability to organize thoughts and ideas into understandable terminology.
Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, Texas.

Nice To Haves

Experience working in a medical setting.
Experience working in customer service.
Bilingual English/Spanish.

Responsibilities

Book patient appointments using the computer system and follow scheduling protocols across multiple locations and specialties.
Confirm or update patient demographic information when booking appointments and notify patients of account balances.
Verify insurance eligibility using online resources and Medifax.
Screen and direct incoming calls as needed.
Confirm patient appointments in advance.
Run reschedule reports, book rescheduled appointments as needed, and ensure reports are accurate and current.
Verify the scheduling accuracy of MyChart appointments.
Book follow-up appointments.
Follow company policies, including OSHA, HIPAA, compliance, and the Code of Conduct.
Work holiday shifts as required by company policy.
Maintain regular and dependable attendance and follow the company’s core competencies.
Run wait list reports and distribute them as directed.
Perform other duties as assigned.