Business Office Manager

Acadia•Chandler, AZ

14d

About The Position

The Business Office Manager oversees daily revenue cycle and business office operations, including billing, collections, accounts receivable, cash posting, and staff performance. The role supports strong financial results and compliance with payor requirements by managing business office functions, monitoring financial and operational metrics, maintaining cash controls, and supporting timely collections. The manager works with the CFO, leadership team, Utilization Review, Admissions, insurance carriers, and outside collection vendors. The position may include managing and directing subordinate staff.

Requirements

High school diploma or equivalent required.
At least two years of business office, revenue cycle, healthcare financial operations, or other job-related experience required.
At least one year of supervisory or management experience required.
Strong revenue cycle technical skills required.
Valid driver’s license, automobile insurance coverage, and access to an automobile where required by the facility.

Nice To Haves

Some college coursework preferred.
Behavioral health experience preferred.

Responsibilities

Manage daily inpatient, outpatient, and physician business office operations, integrating with financial services to support accurate presentation of the facility’s financial condition.
Monitor and report key metrics, including cash collections, days outstanding, unbilled amounts, denials, and daily census, in conjunction with the CFO.
Establish and maintain controls for cash collected and posted in the patient accounting system.
Communicate with third-party insurance carriers to resolve issues affecting cash flow and patient/member satisfaction.
Manage staff hiring, development, training, performance, and communication to support effective department operations.
Communicate with the leadership team to ensure third-party compliance guidelines are met.
Select and monitor outside collection vendors; reconcile agency reports against system reports and approve agency invoices.
Direct business office claims management and collections activities to support timely and efficient cash collections and facility financial goals.
Provide support and leadership to achieve departmental goals and objectives.
Review statistical reports, monitor trends, identify operational deficiencies, and implement corrective action plans as needed.
Work with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
As applicable, manage and direct subordinate staff in identifying goals and objectives.