Business Office Manager

Foundry Commercial • Rocky Mount, NC

5d

About The Position

Spring Arbor of Rocky Mount is seeking a Business Office Manager to coordinate and manage the community’s office and personnel functions and assist the Executive Director. The role supports resident and family relationships, keeps office operations organized, manages resident and meal-program accounts, and handles associate relations and personnel duties. The schedule is Monday through Friday, 8:30 a.m. to 5 p.m., with rotating Manager on Duty weekends. Driving duties may be assigned based on business needs and are incidental to the position’s primary responsibilities.

Requirements

• Be at least 18 years of age.
• Have working knowledge of and comfort with Microsoft Office programs, including Word, Excel, and Outlook.
• Pass a criminal background screening.
• Adhere to the Company Drug Free Workplace policy.
• If assigned driving responsibilities, possess and maintain a valid driver’s license and an acceptable Motor Vehicle Record (MVR) in accordance with Company Fleet Safety standards.

Nice To Haves

• Previous senior living experience, especially with a background in Human Resources, Accounts Payable, or Accounts Receivable.
• At least one year of office-related experience.
• Attention to detail, demonstrated decision-making, self-motivation, and teamwork skills.
• Experience with payroll processing, accounts receivable, and accounts payable.
• Knowledge of basic accounting principles and at least one year of accounting experience.

Responsibilities

• Process and manage resident accounts, including posting resident payments daily, preparing and balancing deposits, taking deposits to the bank, sending deposit-slip copies to St. Louis, assessing monthly charges, generating statements, and collecting fees.
• Account for resident move-ins, move-outs, transfers, charges, and collections; send resident billings; process refunds and related correspondence; enter rate changes; and verify account charges for guest meals, tray service, escort services, additional laundry, and maintenance requests.
• Oversee the guest and associate meal program, track cash, prepare deposits, reconcile receipts, coordinate with the Dining Services Director to ensure accurate collection, deposit, and computer coding, and complete weekly and monthly activity reports.
• Serve as the point of contact for associate relations, including complaints, concerns, corrective action, and investigations, and partner with the Executive Director and Director of Employee Relations on resolutions.
• Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager and Receptionist, where applicable.
• Support Human Resources functions if the community does not have an HR Director.
• Perform other assigned duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed