Business Office Manager

Campbell Street•Des Moines, IA

About The Position

The Business Office Manager maintains complete and systematic records of financial transactions and performs a variety of business office duties. The role also supports employees with onboarding, orientation, employee benefits, and other employee-related needs. In locations without an HR Director, the Business Office Manager is the point of contact for HR functions, including recruitment, onboarding, benefits administration, payroll, and employee relations. The position oversees business office operations involving records, accounting, billing, accounts receivable, inventory, and supplies. It also interacts with residents, families, visitors, and the public, and must understand and follow Resident Rights guidelines.

Requirements

At least 3 years of business office experience.
Working knowledge of bookkeeping or accounting principles.
Preferably, experience with Medicare, Medicaid, and third-party billing in a healthcare setting.
A bachelor's degree or an equivalent combination of education and experience.

Nice To Haves

Bachelor's degree preferred.
Healthcare-setting experience with Medicare, Medicaid, and third-party billing.

Responsibilities

Manage, oversee, and complete the billing process in accordance with company policies, procedures, and standards.
Oversee business office functions related to records, accounting, billing, accounts receivable, inventory, and supply management.
Direct billing functions and ensure accurate invoicing of client representatives in compliance with company standards.
Ensure bills are paid accurately and on time.
Monitor whether provided services are reimbursable, including monitoring tile levels and applied incomes.
Consult with department heads to resolve account errors.
Reconcile accounts and provide financial reports to the Administrator upon request.
Track census, prepare census summary reports, and obtain the 24-hour nursing report from the charge nurse.
Interact with the public, visitors, families, and residents.
Receive and receipt payments accurately and promptly.
Record transaction details in individual journals and ledgers, then summarize and balance entries.
Receipt, post, and maintain resident trust ledgers in compliance with Federal and State regulations.
Reconcile accounts to bank statements.
Use appropriate software applications to maximize office productivity.
Develop procedures for the systematic retention, protection, retrieval, transfer, and disposal of personnel and resident financial records.
Understand and adhere to Resident Rights guidelines.
In locations without an HR Director, serve as the contact for recruitment, onboarding, benefits administration, payroll, and employee relations.
Perform additional duties as assigned.