Business Office Manager

Oasis Behavioral Health•Chandler, AZ

21d

About The Position

The Business Office Manager oversees daily revenue cycle and business office operations, including billing, collections, accounts receivable, cash posting, and staff performance. The role is responsible for supporting strong financial results and compliance with payor requirements. The manager directs business office functions for inpatient, outpatient, and physician services; monitors financial and operational metrics; maintains cash controls; works with insurance carriers and collection vendors; and partners with facility leadership and other departments to support timely collections and effective operations.

Requirements

High school diploma or equivalent required.
At least two years of job-related experience required; the overview specifies at least two years in business office, revenue cycle, or healthcare financial operations.
At least one year of supervisory or management experience required.
Strong revenue cycle technical skills required.
Valid driver’s license, automobile insurance coverage, and access to an automobile required where the facility requires them.

Nice To Haves

Some college coursework preferred.
Behavioral health experience preferred.

Responsibilities

Manage daily inpatient, outpatient, and physician business office operations and coordinate with financial services to present the facility’s financial condition accurately.
Monitor and report key metrics, including cash collections, days outstanding, unbilled accounts, denials, and daily census, in conjunction with the CFO.
Establish and maintain controls for cash collected and posted in the patient accounting system.
Communicate with third-party insurance carriers to resolve issues that impede cash flow or detract from patient or member satisfaction.
Manage staff, including hiring, development, training, performance management, and communication.
Communicate with the leadership team to ensure third-party compliance guidelines are met.
Select and monitor outside collection vendors; reconcile agency reports with system reports and approve agency invoices.
Lead claims-management and collections activities for facility receivables and support timely, efficient cash collections aligned with facility financial goals.
Provide support and leadership to achieve departmental goals and objectives.
Review statistical reports, monitor trends, identify operational deficiencies, and implement corrective action plans as needed.
Work with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
May manage and direct subordinate staff to identify goals and objectives.