Business Office Manager

CommuniCare Health Services

20d • Onsite

About The Position

Homestead Healthcare Center, a member of the CommuniCare Family of Companies, is recruiting a Business Office Manager (BOM). The BOM maintains CommuniCare Health Services business office policies and procedures and directly supervises the Assistant BOM. The role communicates with the Executive Director, Regional Team, business office staff, families, attorneys, and outside agencies. The BOM serves as both a team member and leader, ensuring work is completed and quality service is delivered while supporting colleagues, celebrating team successes, and managing resources.

Requirements

• Three to five years of experience in the business office of a long-term care facility.
• College degree in Business Administration, Accounting/Finance, or a related field.
• Prior supervisory experience and management training.
• Thorough understanding of Medicare, Medicaid, private insurance, managed care costing and analysis, personnel management, accounts receivable and collections, resident funds, accounts payable, general ledger, and information systems management.
• Ability to make independent decisions when circumstances warrant.
• Ability to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.
• Willingness to seek out new methods and principles.
• Computer literacy and working knowledge of Microsoft Office, including Excel and Word.

Responsibilities

• Complete the weekly BOM Admission Checklist and present it at the weekly morning stand-up to reduce exceptions.
• Verify and reconcile the midnight census testing daily for validity and accuracy.
• Complete admission procedures when the Admissions Coordinator is absent.
• Conduct weekly Medicaid pending and collection blitz meetings with facility staff.
• Analyze the root causes of accounts contributing to bad debt and advise the Executive Director about identified issues and proposed solutions.
• Complete insurance forms as requested.
• Attend Utilization Review (UR) and/or PPS meetings as necessary.
• Supervise, organize, evaluate, and monitor business office support staff.
• Meet with residents or their responsible parties upon admission and discharge to discuss financial obligations.
• Complete and coordinate tasks needed for timely and accurate billing and collection.
• Attend scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
• Follow departmental, center, and home office policies and procedures, objectives, quality improvement programs, and safety, environmental, and infection control standards.

Benefits

• Competitive wages and PTO plans.
• Full-time employees have a menu of benefit options, including life and disability plans and medical, dental, and vision coverage.
• 401(k) with employer match.
• Flexible Spending Accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager