Business Office Manager

Avardis Health•Archdale, NC

12d

About The Position

Westwood Health and Rehabilitation is seeking an experienced, detail-oriented Business Office Manager to oversee the facility’s financial and administrative operations. The role manages billing for resident services, financial records and resident trust accounts, compliance, and business office staff. The manager also works with residents and their families on financial matters, supports budgeting and reporting, maintains admissions and room-change records, and assists the Nursing Home Administrator and leadership team.

Requirements

Bachelor’s degree from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
At least one year of experience in a Skilled Nursing Facility business office setting, including billing, collections, and patient trust accounting.
Strong knowledge of billing procedures, Medicare and Medicaid regulations, and insurance processes.
Proficiency in accounting software and Microsoft Office Suite.
Excellent communication, problem-solving, and organizational skills.
Compassionate and dedicated approach to working with residents and their families.

Nice To Haves

Prior supervisor experience in a business office setting.
Experience with the Point Click Care (PCC) billing system.
Experience with the National Data Care Resident Funds Management System (RFMS).

Responsibilities

Oversee and manage the day-to-day operations of the business office.
Ensure accurate and timely billing of resident services, including private pay, Medicare, Medicaid, and other insurance claims.
Maintain accurate accounts receivable and accounts payable records.
Manage resident trust accounts in accordance with federal and state regulations.
Provide residents and their families with financial guidance, including assistance with payment plans and insurance inquiries.
Monitor and maintain compliance with state, federal, and corporate guidelines for financial and administrative processes.
Assist with facility budget preparation and financial reporting.
Maintain accurate records of admissions, discharges, and room changes.
Supervise and train business office staff to support efficient workflow and customer service.
Provide support to the Nursing Home Administrator and leadership team as needed.

Benefits

Competitive salary commensurate with experience.
Comprehensive health, dental, and vision insurance.
401(k).
Paid time off and holidays.
Access to earned but unpaid wages in advance.
Scheduling app to find and book open shifts or request additional hours.
Purchasing program offering products with zero interest, no credit check, and no hidden fees.
Free online learning courses for senior care and health and human services, including courses that may help satisfy certification or professional development requirements.
Discounts of up to 20% on personal wireless accounts and auto rentals through designated vendors.
Confidential assistance through the Employee Assistance Fund for unexpected catastrophic situations.
Advocacy and community impact initiatives, including partnerships with local organizations and educational events.