Manager Business Office

Ascension St. Thomas Behavioral Health Hospital • Nashville, TN

6d • Onsite

About The Position

The Business Office Manager manages daily inpatient, outpatient, and physician business office operations and works with financial services to ensure accurate presentation of the facility’s financial condition. The role leads business office activities related to claims management and collections, supports timely cash collections, monitors operational and financial metrics, and works with other departments and third parties to resolve issues and meet compliance requirements. The position is onsite at Ascension Saint Thomas Behavioral Health Hospital in Nashville, Tennessee.

Requirements

• High school diploma or equivalent.
• At least two years of job-related experience.
• At least one year of supervisory experience.
• Strong revenue cycle technical skills.
• Valid driver’s license, automobile insurance coverage, and access to an automobile where required by the facility.

Nice To Haves

• Some college coursework.
• Job-related experience in behavioral health.

Responsibilities

• Monitor and report key metrics, including cash collections, days outstanding, unbilled accounts, denials, and daily census, in conjunction with the CFO.
• Establish and maintain controls for cash collected and posted in the patient accounting system.
• Communicate with third-party insurance carriers to resolve issues affecting cash flow and patient or member satisfaction.
• Manage staff, including hiring, development, training, performance management, and communication.
• Communicate with the leadership team to ensure third-party compliance guidelines are met.
• Select and monitor outside collection vendors; reconcile agency reports with system reports and approve agency invoices.
• Lead and provide operational direction for business office claims management and facility receivables collections to support timely, efficient cash collection.
• Provide support and leadership to achieve departmental goals and objectives.
• Review statistical reports, monitor trends, identify operational deficiencies, and implement corrective action plans as needed.
• Work with Utilization Review and Admissions staff to ensure patient insurance coverage is properly authorized.
• As applicable, manage and direct subordinate staff in identifying goals and objectives.

Benefits

• Competitive base salary commensurate with experience.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and recognized holidays.
• Company-paid basic life and AD&D insurance.
• Employee Assistance Program and mental wellness resources.
• Professional growth and advancement opportunities within Acadia’s nationwide network.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED