Business Office Manager (Surgical Services)

Bridgeview Eye Partners • Kokomo, IN

9d • Onsite

About The Position

The Business Office Manager supervises Patient Services staff within the practice’s surgical department. This role leads, develops, and motivates staff to promote efficient operations and high-quality patient care. The position is located at 1601 W Lincoln Rd, Kokomo, IN 46902.

The manager guides staff performance, coordinates patient scheduling and office flow, monitors the accuracy of patient insurance, charge-entry, and payment-balance data, and helps maintain supplies and medication inventory. The manager evaluates staff performance, provides training as needed, assists with staff responsibilities when necessary, and maintains a safe, clean, organized, and welcoming environment. Other duties may be assigned by the office manager and doctor(s).

Staff must meet training expectations during the initial 90-day orientation period. Certification in an ophthalmic field is encouraged, and eligible employees may receive assistance through the Employee Career Development Program.

Requirements

• High school graduate or equivalent.
• Excellent interpersonal, written, and verbal communication skills.
• Decisive leadership and above-average judgment.
• Detail-oriented self-starter with strong organizational skills.
• Ability to manage multiple simultaneous tasks effectively.
• Ability to lead, motivate, and promote a team environment.
• Ability to build and maintain good rapport with doctors, staff, and patients, and handle situations with confidence, tact, and resourcefulness.
• Proactive and adaptable, with the ability to work under pressure, accomplish projects, and meet deadlines in a fast-paced environment.
• Ability to stand for sustained periods, talk, and hear.
• Close visual acuity required to perform job activities; physical work level is light.

Nice To Haves

• Previous experience in ophthalmology.
• Previous supervisory experience.
• Previous medical coding or billing experience.
• Certification in an ophthalmic field is encouraged.

Responsibilities

• Develop and guide staff to ensure consistent performance and improved efficiencies.
• Coordinate patient scheduling and monitor patient flow to ensure timely patient services.
• Verify the accuracy of patient insurance data, charge entry, and payment balances on a daily and monthly basis.
• Help maintain medication and supply inventory so the office is appropriately stocked.
• Evaluate staff performance and provide additional training as needed.
• Assist staff with their essential responsibilities as necessary.
• Maintain a safe, clean, organized, and inviting environment for patients and staff.
• Perform other duties and assume responsibilities as determined by the office manager and doctor(s).
• Meet training expectations within the initial 90-day orientation period.

Benefits

• Annual salary of $40,000–$44,000.
• 6.5 paid holidays per year plus 2 floating holidays.
• Approximately 10 days of PTO within the first year.
• Health, dental, vision, and 401(k) benefits.
• Growth and wage increases through a company-paid certification program.
• Assistance for eligible employees through the Employee Career Development Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED