Business Office Manager

CommuniCare•Indianapolis, IN

20d•Onsite

About The Position

Homestead Healthcare Center, a member of the CommuniCare Family of Companies, is recruiting a Business Office Manager (BOM). The BOM maintains CommuniCare Health Services business office policies and procedures and directly supervises the Assistant BOM. This role communicates with the Executive Director, Regional Team, business office staff, and external parties including families, attorneys, and outside agencies. The BOM works as both a team member and leader to ensure work is completed and quality service is delivered, support team members, and celebrate team successes. The position also manages resources within its control and assists others in managing resources.

Requirements

3–5 years of experience in the business office of a long-term care facility.
College degree in Business Administration, Accounting/Finance, or a related field.
Prior supervisory experience and management training.
Thorough understanding of Medicare, Medicaid, private insurance, managed care costing and analysis, personnel management, accounts receivable and collections, resident funds, accounts payable, general ledger, and management information systems.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.
Willingness to seek out new methods and principles.
Computer literacy and working knowledge of Microsoft Office, including Excel and Word.

Responsibilities

Complete the weekly BOM Admission Checklist and present it at the weekly morning stand-up to reduce exceptions.
Verify and reconcile the midnight census testing for validity and accuracy daily, following the Midnight Census policy.
Complete admission procedures when the Admissions Coordinator is absent.
Conduct weekly Medicaid pending and collection blitz meetings with facility staff, following applicable policies and procedures.
Complete root cause analyses on accounts contributing to bad debt and advise the Executive Director about identified issues and proposed solutions.
Complete insurance forms as requested.
Attend Utilization Review (UR) and/or PPS meetings as necessary.
Supervise, organize, evaluate, and monitor all business office support staff.
Meet with residents or responsible parties upon admission and discharge to discuss financial obligations.
Complete and coordinate tasks necessary for timely and accurate billing and collection.
Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care.
Follow established departmental, center, and home office policies and procedures, objectives, quality improvement programs, and safety, environmental, and infection control standards.