Business Office Manager

Life Care Center of Longmont•Longmont, CO

16d

About The Position

The Business Office Manager directs the administrative, billing, accounting, and payroll functions of the Business Office in a post-acute care facility, in accordance with applicable laws, regulations, and Life Care standards. This full-time, day-shift role also includes front desk supervision. The manager oversees patient accounts and bookkeeping, maintains and reconciles the facility checkbook, manages business office staff, and ensures the department operates within budget. The role requires applying facility and company policies and procedures, maintaining professional relationships and confidentiality, providing excellent customer service, and working productively with an interdisciplinary team.

Requirements

Minimum of an associate’s degree or equivalent experience.
Read, write, speak, and understand English.
Knowledge of practices, procedures, laws, regulations, and guidelines governing business office functions in a post-acute care facility.
Demonstrate proficiency in competency areas including patient rights, safety, and sanitation.
Use reasoning skills and good judgment.
Maintain confidentiality and adhere to company policies and Life Care’s Code of Conduct.

Nice To Haves

Two years of office management experience preferred.
One year of experience in post-acute care or another geriatric-related field preferred.

Responsibilities

Plan, organize, develop, implement, and interpret Business Office programs, goals, objectives, policies, and procedures, as well as applicable laws, regulations, and guidelines.
Make independent decisions when circumstances warrant.
Manage bookkeeping, including posting payments and charges to patient ledgers, balancing daily receipts, collecting delinquent accounts, and evaluating whether to refer delinquent accounts to collection agencies.
Maintain and regularly reconcile the facility checkbook.
Manage and oversee patient accounts.
Recruit, select, hire, train, evaluate, counsel, and supervise business office staff.
Manage the department and operate within budget.
Provide excellent customer service and maintain a positive attitude toward patients.
Assist in the evacuation of patients.
Maintain professional working relationships with associates and vendors, and protect confidential information.
Follow company policies, including harassment and compliance procedures, and complete mandatory Code of Conduct and other appropriate compliance training.
Demonstrate dependable, regular attendance and communicate and function productively on an interdisciplinary team.
Perform required workplace movements, including sitting, standing, bending, lifting, pushing, pulling, stooping, walking, reaching, and moving intermittently.