Business Office Manager
About The Position
The Business Office Manager is primarily responsible for the business office operations of a Brookdale community. The role supports the Executive Director in driving profitable growth and complying with operational processes and regulatory requirements. It also contributes to an inclusive community culture and supports the attraction, development, and retention of associates who provide high-quality care and personalized services to residents. The position oversees resident billing and timely collection of receivables, payroll accuracy, and appropriate, timely processing of vendor invoices. It requires effective communication with associates, residents, families, vendors, and other community visitors. The role may also directly supervise another department. Brookdale describes opportunities for career advancement into roles such as Director of Financial Services, Human Resources Manager, and Executive Director, and offers professional development and wellness programs. Benefits vary by employment status; the posting notes that temporary associates are not benefits eligible, though they may participate in the 401(k) program.
Requirements
- Associate degree (A.A.) or equivalent from a two-year college or technical school, or additional years of experience substituted year-for-year for the education requirement.
- At least three years of related experience and/or training.
Nice To Haves
- Previous managerial experience.
- Previous experience in an office setting.
Responsibilities
- Lead the business office operations of the community.
- Attract, engage, develop, and retain the community associates needed to provide high-quality care and personalized services while minimizing premium labor, in conjunction with the HR department in a CCRC.
- Support the Executive Director in driving profitable growth and complying with operational processes and regulatory requirements.
- Ensure effective communication with associates, residents, families, vendors, and other visitors to the community.
- Ensure residents are properly billed for services provided and lead timely collection of receivables.
- Oversee the payroll process to ensure associates are paid correctly.
- Ensure vendor invoices for goods or services are billed appropriately and processed for payment on time.
- Support an inclusive community culture.
- May directly supervise another department.
Benefits
- Medical, dental, and vision insurance (benefits eligibility varies by employment status).
- 401(k).
- Associate assistance program.
- Employee discounts.
- Referral program.
- Early access to earned wages for hourly associates outside California.
- Optional ID theft protection and pet insurance.
- Paid time off for full-time associates.
- Paid holidays for full-time associates.
- Company-provided life insurance for full-time associates.
- Adoption benefit for full-time associates.
- Short- and long-term disability for full-time associates.
- Flexible Spending Accounts for full-time associates.
- Health Savings Account for full-time associates.
- Optional life and dependent life insurance for full-time associates.
- Optional accident, critical illness, hospital indemnity insurance, and legal plan for full-time associates.
- Tuition reimbursement for full-time associates.
- Professional development and ongoing health and wellness programs.
- Eligible associates who have been with Brookdale at least one year may receive an advance of naturalization application fees, up to $725, less applicable taxes and withholding.
- Temporary associates may participate in the company’s 401(k) program but are not benefits eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
