Business Office Manager

August Healthcare at Richmond•Richmond, VA

31d•Onsite

About The Position

We are seeking an experienced and detail-driven Business Office Manager (BOM) to oversee the financial and administrative operations of our facility. This role is critical to ensuring accurate billing, strong cash flow, regulatory compliance, and positive relationships with residents and families. If you are organized, accountable, and thrive in a fast-paced healthcare environment, this is an opportunity to make a real operational impact.

Requirements

High school diploma or GED required
Healthcare business office experience preferred
Knowledge of Medicaid processes and long-term care billing strongly preferred
Strong organizational, communication, and follow-up skills
Proficiency with computer systems including Excel and Word
Ability to work independently while managing multiple priorities
Professional, resident-focused, and solutions-oriented mindset

Responsibilities

Oversee all business office operations including billing, collections, and accounts receivable
Manage Medicaid applications, recertifications, and ongoing case follow-up
Meet with residents and families to explain financial obligations and payer sources
Ensure timely and accurate submission of billing and supporting documentation
Maintain resident trust accounts and financial records
Coordinate with corporate billing partners and caseworkers
Monitor census, payer mix, and private pay collections
Ensure compliance with federal, state, and facility policies
Maintain confidentiality and HIPAA compliance at all times
Collaborate closely with Administration and department leaders