Business Office Manager

Brookdale Senior Living Inc.•Utica, MI

7d•Onsite

About The Position

Brookdale Utica is seeking a Business Office Manager for its assisted living community. The role leads the community’s business office operations and has primary responsibility for carrying out the community talent strategy in partnership with community leadership, the regional talent acquisition team, and the Human Resources Business Partner as needed. The manager supports the Executive Director in profitable growth and compliance, helps ensure high-quality care and personalized resident services, and supports an inclusive community culture. The position may also directly supervise another department. The Business Office Manager manages local recruitment and new-hire processes, orders and inventories supplies and equipment within budgetary guidelines, and maintains financial controls for payroll, accounts receivable, and accounts payable. The role also helps conduct tours for prospective residents and their families when needed, supports communication with community stakeholders, ensures residents are billed appropriately and receivables are collected promptly, and oversees timely and accurate payroll and vendor invoice processing. The position requires an associate degree or equivalent from a two-year college or technical school, though additional years of experience may substitute year for year. At least three years of related experience and/or training are required. Previous managerial and office-setting experience are preferred. Brookdale describes opportunities for career advancement into roles such as Director of Financial Services, Human Resources Manager, and Executive Director. Benefits depend on employment status; eligible associates may have access to health coverage, insurance, retirement plans, paid time off, development programs, and other benefits.

Requirements

Associate degree or equivalent from a two-year college or technical school, or additional experience substituted year for year for the education requirement.
At least three years of related experience and/or training.

Nice To Haves

Previous managerial experience.
Previous office-setting experience.

Responsibilities

Lead the community’s business office operations.
Execute the community’s talent strategy in partnership with community leadership, regional talent acquisition, and Human Resources as needed.
Manage local recruitment, including sourcing, interviewing, hiring, pre-employment screening, onboarding, and new-hire processing in compliance with applicable employment laws and regulations.
Attract, engage, develop, and retain associates needed to provide high-quality care and personalized resident services while minimizing premium labor use.
Process orders for services, equipment, and supplies within budget guidelines and maintain inventory control.
Maintain financial controls, including payroll, accounts receivable, and accounts payable.
Ensure residents are billed properly for services and lead timely collection of receivables.
Oversee payroll to ensure associates are paid correctly.
Ensure vendor invoices are billed appropriately and processed for payment on time.
Support the Executive Director in profitable growth and compliance with operational processes and regulatory requirements.
Ensure effective communication with associates, residents, families, vendors, and other community visitors.
Assist with tours for prospective residents and their families when needed.
Support an inclusive community culture.
May directly supervise another department.

Benefits

Medical, dental, and vision insurance for eligible part-time and full-time associates.
401(k).
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional ID theft protection and pet insurance.
Paid time off for eligible full-time associates.
Paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability coverage for eligible full-time associates.
Flexible Spending Accounts for eligible full-time associates.
Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional accident, critical illness, hospital indemnity insurance, and legal plan for eligible full-time associates.
Tuition reimbursement for eligible full-time associates.
Eligible associates who have been with Brookdale for at least a year may receive an advance of up to $725, less applicable taxes and withholding, for naturalization application fees.
Professional development and ongoing programs focused on health and wellness.