Business Office Coordinator

Lakeland Behavioral Health System • Springfield, MO

3d

About The Position

The Business Office Coordinator is responsible for accurate, timely, and complete documentation related to insurance verification, billing, and collections. The role audits admission packets, verifies patient benefits and demographic information, counsels patients and guarantors about coverage and financial obligations, and supports payment collection and arrangements. The coordinator also completes financial assistance and adjustment documentation, maintains daily collection and adjustment logs, and reviews those logs with the BOD weekly.

Requirements

• High school diploma or equivalent.
• Three or more years of experience in a related field.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid.

Responsibilities

• Audit admission packets and verify benefits and patient demographic information in the patient accounting system.
• Provide financial counseling to patients and/or guarantors and collect out-of-pocket amounts, including deductibles, copays, and charges for exhausted days.
• Explain benefits and financial obligations to patients and/or guarantors.
• Complete financial disclosure paperwork for patients requesting assistance, including verification of income and expenses.
• Complete charity and administrative adjustment forms for approval.
• Prepare promissory notes for patients requesting payment arrangements.
• Update the upfront collection, charity, and administrative adjustment logs daily and review them with the BOD weekly.
• Gather and interpret system data, determine appropriate actions, and initiate time-sensitive and strategic steps to obtain payment.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED