Business Office Coordinator

Compassus • Gearhart, OR

18d • $20 - $29 • Onsite

About The Position

The Business Office Coordinator models Providence at Home with Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation; promotes the Compassus philosophy and 6 Pillars of Success; upholds the Code of Ethical Conduct; and fosters positive working relationships across the company and with external stakeholders. The role plans, coordinates, and manages the program’s business office and related operations in accordance with hospice policies and procedures, including reimbursement billing, payroll, and administrative quality improvement.

The coordinator supports communication and problem-solving across departments, assists with training and onboarding, helps maintain financial and personnel records, coordinates billing and accounts payable, and serves as a liaison to facilities, candidates, team members, and corporate departments. The role also supports regulatory readiness, maintains program calendars and equipment records, troubleshoots office equipment and applications, and performs other duties as assigned.

Requirements

• High school diploma or GED.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
• Ability to read and interpret business, professional, technical, and governmental materials; write reports, business correspondence, and procedure manuals; and present information effectively.
• Strong written and verbal communication skills and ability to understand, read, write, and speak English.
• Experience with an electronic medical record (EMR) or Practice Management System.
• Demonstrated leadership ability and potential to move into a people-manager position if needed.
• Ability to handle stressful situations and multitask in a fast-paced environment.
• Ability to work well with others; approachable, effective communicator with strong initiative and ability to work independently.
• Strong organizational and interpersonal skills.
• Ability to work a flexible schedule, including some evenings and weekends.
• Ability to document as required by regulations and maintain confidentiality of patient, colleague, and company information.
• Reliable transportation; travel may be required based on locations and program.
• Ability to regularly stand and walk, demonstrate manual dexterity, and lift or move objects weighing up to 25 pounds.
• Visual acuity for close and distance vision, color and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

• Associate or bachelor's degree.
• Experience in insurance and Medicare/Medicaid billing and reimbursement.
• Experience in office management.

Responsibilities

• Facilitates communications among departments and team members so appropriate subject matter experts participate in problem-solving and solutions.
• Provides back-office assistance with training and helps align clinical team members with appropriate systems and training resources.
• Troubleshoots application difficulties experienced by users.
• Assists in maintaining financial records, including accounts payable, deposits, and donations.
• Coordinates documentation of donations and memorials according to Compassus policy.
• Pulls and audits prebilling batches at least weekly.
• Submits invoices to Docuphase and ensures timely submission to obtain discounts and avoid late charges.
• Submits claims to the Hospice Area Executive of Operations for approval and sends approved claims to the appropriate accounts payable regional mailbox at least weekly.
• Serves as liaison with billing departments at long-term care facilities.
• Maintains records and ensures accurate billing for pharmacy, medical supplies, and related items as directed.
• Orders office supplies, forms, collateral materials, logo wear, medical supplies, and equipment as directed.
• Enters and maintains confidential information in Workday.
• Ensures new team members complete required discipline-specific onboarding and orientation.
• Follows records-retention policies for financial, clinical, personnel, and vendor/contract records.
• Tracks and updates compliance with colleague professional licenses, in-service training, contract renewals, and physician licenses in the HRIS.
• Processes payroll according to company procedures.
• Serves as an HR Business Partner and liaison between team members or applicants and Human Resources and Payroll for onboarding, payroll, HRIS, benefits, and related matters.
• Maintains Workday information for contractors who cannot maintain their own records through self-service.
• Monitors and maintains a master calendar of program-specific activities required by regulatory agencies.
• Helps maintain readiness for regulatory reviews, including CHAPS and State Surveyors.
• Maintains office equipment and serves as a troubleshooting resource.
• Maintains program equipment inventory records.
• May serve as environmental officer for the Emergency Preparedness Plan.
• May record and maintain minutes and attendance for staff meetings and in-service sessions.
• Performs other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life and disability insurance.
• 401(k) retirement plan.
• Paid time off and paid holidays.
• Mileage reimbursement.
• Continuing education support.
• Employee Assistance Program.
• Competitive pay, flexible time off, tuition reimbursement, and wellness programs.
• Career development opportunities, leadership pathways, mentorship, and personalized professional development.
• Recognition programs.
• Potential pay differentials, bonuses, or other variable pay under applicable programs and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED