Business Office Associate
About The Position
As a Business Operations Associate, you will support store operations by accurately processing sales, auctions, and appraisals. The role combines customer service, attention to detail, and organizational skills in a fast-paced, team-oriented environment. You will manage cash, audit and process paperwork, and communicate with customers and internal teams while upholding CarMax’s commitment to transparency and integrity. CarMax describes itself as the nation’s largest retailer of used cars, with more than 250 store locations and over 30,000 associates. The company emphasizes customer experience, innovation, transparency, integrity, and community involvement. It is an equal opportunity employer.
Requirements
- Ability to read, interpret, and record data accurately for compliance and reporting.
- Strong organizational and multitasking skills in a deadline-driven environment.
- Proficiency in Microsoft Office and data entry systems, with intermediate PC skills.
- Effective verbal and written communication skills for customer and team interactions.
- Ability to lift up to 20 lbs and work on your feet for extended periods.
- Commitment to confidentiality, integrity, and adherence to CarMax policies.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
Responsibilities
- Greet customers, answer questions, and guide them through paperwork processes.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation for funding.
- Receive payments, prepare deposits, and follow cash security protocols.
- Train and mentor new associates, assist multiple departments, and balance overflow traffic.
- Perform filing, data entry, and reconciliation of missing information while maintaining accuracy.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.
Benefits
- Full-time hourly or commission/incentive-eligible associates can earn up to 48 hours of sick time per year, accrued each pay period.
- Full-time hourly or commission/incentive-eligible associates receive between 80 and 200 hours of vacation per year after a 90-day waiting period, depending on years of continuous service.
- Eligible associates receive 8 hours of pay for each of six scheduled paid holidays per year, plus one floating holiday.
- Eligible associates who work on a scheduled holiday due to business need may receive Holiday Premium Pay.
- Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
