Business Office Associate
About The Position
The Business Office Associate supports store operations by accurately processing sales, auctions, and appraisals in a fast-paced, team-oriented environment. The role combines customer service, attention to detail, organization, cash management, paperwork processing, and clear communication with customers and internal teams while upholding CarMax’s standards of transparency and integrity. The associate greets customers, helps them through paperwork, processes and audits retail and wholesale sales documentation, and handles auction and appraisal transactions. The role also includes receiving payments, preparing deposits, maintaining security protocols, assisting multiple departments, supporting and mentoring new associates, and performing clerical work. Associates must follow Environmental, Health and Safety requirements and maintain a clean, orderly work area.
Requirements
- Ability to read, interpret, and record data accurately for compliance and reporting.
- Strong organizational and multitasking skills in a deadline-driven environment.
- Proficiency in Microsoft Office and data entry systems, with intermediate PC skills.
- Effective verbal and written communication skills for customer and team interactions.
- Ability to lift up to 20 lbs and work on your feet for extended periods.
- Commitment to confidentiality, integrity, and adherence to CarMax policies.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
Responsibilities
- Greet customers, answer questions, and guide them through paperwork processes.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation for funding.
- Receive payments, prepare deposits, and follow cash-management security protocols.
- Train and mentor new associates.
- Support store operations by assisting multiple departments and balancing overflow traffic.
- Perform filing, data entry, and reconciliation of missing information while maintaining accuracy.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Benefits
- Up to 48 hours of sick time per year, accrued each pay period, for eligible full-time hourly or commission/incentive-eligible associates.
- Between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
- Eight hours of pay for each of six paid scheduled holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
- Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
- Paid time away with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval, for full-time salaried associates.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
