Business Office Associate

Lexington Medical Center • West Columbia, SC

1d

About The Position

The Business Office Associate supports the Lexington Oncology office by assisting patients, visitors, providers, and office staff courteously and efficiently. The role helps maintain positive patient flow and serves as an office liaison when needed. It involves communication, scheduling, medical-record maintenance, office operations, billing-related tasks, equipment care, and clerical support. The position is full-time, day shift, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in a related field involving administrative support and customer service activities; experience may be substituted with successful completion of a Medical Office Administrative Assistant certificate program.
• No required certifications or licensure.
• No required training.

Responsibilities

• Maintain a positive attitude and communicate tactfully with people in other departments and outside the practice.
• Communicate information appropriately to patients of all ages and respond to patient and office staff requests.
• Perform duties assigned by authorized personnel, including duties needed in emergencies.
• Answer and transfer telephone calls and relay orders and messages accurately and promptly.
• Schedule referrals, appointments, ancillary services, surgeries, and hospital admissions.
• Maintain medical records, including documentation, forms and chart structure, electronic charts, image files, faxing, and copying.
• Process incoming and outgoing mail.
• Enter, verify, and correct patient demographic and insurance information; obtain necessary signatures and consents.
• Post charges and payments, collect office-visit payments, make daily updates and deposits, and maintain the cash drawer.
• Screen and collect unpaid balances, provide financial counseling when needed, work accounts receivable, and handle precertification and authorization.
• Operate and care for office equipment, including routine maintenance, supply ordering, log sheets, and cleaning.
• Complete department orientation and annual training.
• Maintain clerical log sheets and audits, including samples and equipment records.
• Perform coding for E&M/basic visits, office procedures/complex visits, surgeries, and hospital services.
• Handle correspondence, statistical reports, accounts payable, payroll, and chaperone duties as applicable.
• Provide support and guidance regarding clerical policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and life insurance benefits beginning on day one for benefit-eligible employees and their families.
• Health care and dependent care flexible spending accounts (FSAs).
• 403(b) match plan enrollment beginning on day one; Lexington Health matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary.
• Optional supplemental life insurance with low-cost premiums, up to three times salary.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Adoption assistance.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED