Business Office Associate

Lexington Medical Center • West Columbia, SC

4d

About The Position

The Business Office Associate supports the Physician Network by assisting patients, visitors, providers, and office staff in a courteous and friendly manner. The role performs assigned duties efficiently and promptly, helps maintain positive patient flow, and serves as an office liaison when required.

Responsibilities include communicating by phone, correspondence, and in-person meetings; relaying orders and messages accurately; coordinating referrals, appointments, ancillary services, surgeries, and hospital admissions; maintaining medical records and electronic charts; and handling mail. The associate also supports office operations such as updating patient demographics and insurance information, obtaining signatures and consents, posting charges and payments, collecting payments, making deposits, maintaining the cash drawer, addressing unpaid balances, providing financial counseling, working accounts receivable, and handling precertification and authorization.

The position operates and is responsible for general office equipment, including routine maintenance, supplies, log sheets, and cleaning. Other duties may include coding, correspondence, statistical reports, accounts payable, payroll, serving as a chaperone, supporting clerical policies and procedures, completing training and audits, and performing other assigned duties. The role requires tactful communication, responsiveness to patients and staff, and appropriate communication with people of all ages.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in a related field involving administrative support and customer service activities; experience may be substituted by successful completion of a Medical Office Administrative Assistant certificate program.
• No required certifications or licensure.
• No required training.

Responsibilities

• Maintain a positive attitude and harmonious relationships through tactful communication with people in other departments and outside the practice.
• Communicate appropriately with patients of all ages and respond to patient and office staff requests.
• Perform assigned duties and duties required during emergencies, such as fire or disaster.
• Answer and transfer telephone calls and accurately and promptly relay orders and messages.
• Schedule referrals, appointments, ancillary services, surgeries, and hospital admissions.
• Maintain medical records, including documentation, forms and chart structure, electronic charts, and image files; fax and copy records as needed.
• Handle incoming and outgoing mail.
• Enter, verify, and correct patient demographic and insurance information.
• Obtain required signatures and consents.
• Post charges and payments, collect office-visit payments, make daily updates and deposits, and maintain the cash drawer.
• Screen and collect unpaid balances, provide financial counseling when needed, work accounts receivable, and handle precertification and authorization.
• Operate and maintain general office equipment, order supplies, maintain log sheets, and clean equipment.
• Complete department orientation and annual training, and maintain clerical log sheets and audits, including samples and equipment records.
• Perform coding for E&M/basic visits, office procedures/complex visits, surgeries, and hospital services.
• Handle correspondence, statistical reports, accounts payable, and payroll, and serve as a chaperone when needed.
• Provide support and guidance regarding clerical policies and procedures.
• Perform other duties as assigned.

Benefits

• Day-one medical, dental, and life insurance benefits for benefit-eligible employees and their families.
• Health care and dependent care flexible spending accounts.
• 403(b) match plan enrollment beginning day one; employer matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary.
• Optional supplemental life insurance with low-cost premiums up to three times salary.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Adoption assistance.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Education Level: High school or GED