Business Office Associate

Lexington Medical Center • West Columbia, SC

1d

About The Position

The Business Office Associate supports the Lexington Brain & Spine Institute by assisting patients, visitors, providers, and office staff in a courteous and friendly manner. The associate performs duties efficiently and promptly, helps maintain positive patient flow, and serves as an office liaison when required. The role involves tactful communication with people inside and outside the practice and responsiveness to requests from patients and office staff.

The position performs administrative, scheduling, medical-records, and office-operations work. Tasks include handling calls and messages; scheduling referrals, appointments, ancillary services, surgeries, and hospital admissions; maintaining electronic and paper records; processing mail; verifying patient and insurance information; collecting and posting payments; handling deposits and cash-drawer duties; screening unpaid balances; providing financial counseling; working accounts receivable; and obtaining precertifications and authorizations. The associate is also responsible for general office equipment and related maintenance, supplies, logs, and cleaning.

The role includes clerical education and orientation activities, audits and equipment logs, coding and administrative support for office and hospital services, and guidance on clerical policies and procedures. Other duties may be assigned. The posted schedule is Monday through Thursday, 7:30 a.m.–5:00 p.m., and Friday, 7:30 a.m.–12:00 p.m.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in a related field involving administrative support and customer service activities.
• Experience may be substituted by successful completion of a Medical Office Administrative Assistant certificate program.
• No required certifications or licensure.
• No required training.

Responsibilities

• Assist patients, visitors, providers, and office staff courteously and help maintain positive patient flow.
• Communicate tactfully with people in other departments and outside the practice, including appropriate communication with patients of all ages.
• Respond to patient and office staff requests and perform duties assigned by authorized personnel, including in emergencies.
• Answer and transfer telephone calls and relay orders and messages accurately and promptly.
• Schedule referrals, appointments, ancillary services, surgeries, and hospital admissions.
• Maintain medical records, including documentation, chart forms and structure, electronic charts, image files, faxing, and copying.
• Process incoming and outgoing mail.
• Enter, verify, and correct patient demographic and insurance information; obtain signatures and consents as appropriate.
• Post charges and payments, collect office-visit payments, make daily updates and deposits, and maintain the cash drawer.
• Screen and collect unpaid balances, provide financial counseling when needed, work accounts receivable, and process precertifications and authorizations.
• Operate and take responsibility for general office equipment, including routine maintenance, supplies, log sheets, and cleaning.
• Complete department orientation, annual training, clerical log sheets, and audits, including equipment-related logs.
• Perform coding and related administrative work involving basic and complex visits, office procedures, surgeries, hospital services, correspondence, statistical reports, accounts payable, payroll, and chaperoning.
• Provide support and guidance regarding clerical policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and life insurance benefits beginning day one for benefit-eligible employees.
• Health care and dependent care flexible spending accounts.
• 403(b) match plan enrollment beginning day one; employer matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary.
• Optional supplemental life insurance with low-cost premiums up to three times salary.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Adoption assistance.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED