Business Office Associate

Lexington Medical Center • West Columbia, SC

16h • Onsite

About The Position

The Business Office Associate assists patients, visitors, providers, and office staff in a courteous and friendly manner. The role performs duties efficiently and promptly, helps maintain positive patient flow, and serves as an office liaison when required. It is based at LFP - West Columbia, with a day shift schedule of 8 a.m. to 5 p.m., Monday through Friday.

The associate supports communications, scheduling, medical records, mail handling, office operations, equipment, and clerical processes. Duties include responding to telephone calls and messages; scheduling referrals, appointments, ancillary services, surgeries, and hospital admissions; maintaining electronic and paper records; entering and verifying patient and insurance details; handling payments and deposits; and assisting with accounts receivable, financial counseling, and authorizations. The role also supports coding, correspondence, reports, accounts payable, payroll, and chaperoning, and provides guidance on clerical policies and procedures.

The employee is expected to communicate appropriately with patients across all age groups, respond to requests from patients and office staff, maintain tactful and harmonious working relationships, and perform assigned duties, including in emergencies. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in a related field involving administrative support and customer service activities.
• Experience may be substituted with successful completion of a Medical Office Administrative Assistant certificate program.
• No certifications or licensure required.
• No additional training required.

Responsibilities

• Maintain a positive attitude and communicate tactfully with people in other departments and outside the practice.
• Communicate information appropriately to patients of all ages and respond to patient and office staff requests.
• Perform duties assigned by authorized personnel, including as required during an emergency.
• Answer and transfer telephone calls and accurately relay orders and messages in a timely manner.
• Schedule referrals, appointments, ancillary services, surgeries, and hospital admissions.
• Maintain medical records, including documentation, chart forms and structure, electronic charts, and image files; fax and copy records as needed.
• Process incoming and outgoing mail.
• Enter, verify, and correct patient demographic and insurance information; obtain necessary signatures and consents.
• Post charges and payments, collect office visit payments, make deposits, maintain the cash drawer, screen and collect unpaid balances, provide financial counseling when needed, and work accounts receivable.
• Complete daily updates and precertification or authorization tasks.
• Operate and take responsibility for office equipment, including routine maintenance, supply ordering, log sheets, and cleaning.
• Complete department orientation, annual training, and clerical log sheets and audits, including samples and equipment.
• Perform coding for evaluation and management/basic visits, office procedures/complex visits, surgeries, and hospital services.
• Handle correspondence, statistical reports, accounts payable, and payroll, and serve as a chaperone when needed.
• Provide support and guidance on clerical policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical, dental, and life insurance benefits beginning on day one for benefit-eligible employees.
• Health care and dependent care flexible spending accounts.
• 403(b) match plan enrollment beginning on day one, with dollar-for-dollar matching up to 6%.
• Employer-paid life insurance equal to one times salary.
• Option to elect supplemental life insurance, with low-cost premiums up to three times salary.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Adoption assistance.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED