Business Office Assistant

Creekside Health and Rehabilitation•Indianapolis, IN

24d•Onsite

About The Position

The Business Office Assistant supports the Business Office Manager in organizing and performing the facility’s business office functions. The role handles administrative and financial recordkeeping tasks, supports admissions and resident financial processes, and assists with front office, payroll, or HR duties as directed. The assistant also helps maintain a welcoming, calm, clean, and safe facility environment while protecting resident confidentiality and rights, following facility policies, and reporting incidents as required.

Requirements

High school diploma or GED.
Ten-key calculator and keyboarding skills.
Knowledge of accepted accounting practices.
Thorough understanding of business office principles, policies, and procedures.
Basic typing, computer, organizational, and communication skills.
Knowledge of computer use and data input/output, including report retrieval.
Ability to develop and interpret business office policies and procedures and apply them to specific situations.
Ability to follow oral and verbal instructions, function independently, and make independent decisions when circumstances warrant.
Ability to read, write, speak, and understand English.
Willingness to seek out new methods and principles and incorporate them into existing practices.
Personal integrity and ability to deal tactfully with residents, family members, visitors, government agencies, and personnel.
Good physical and mental health and freedom from communicable diseases.
Ability to work harmoniously with professional and non-professional personnel.
Sound judgment in prioritizing tasks and responsibilities in accordance with established standards, policies, and procedures.
Ability to be discreet, protect confidential information, and comply with Corporate Compliance.
Patience, a cheerful disposition, enthusiasm, and willingness to work with residents at their current maturity and physical levels.
Ability to adhere to a professional code of ethics.
Ability to relate information concerning a resident’s condition.

Nice To Haves

Experience in long-term care.
Medical billing experience.
Knowledge of general ledger accounting.

Responsibilities

Assist with verifying payor eligibility for patient admission inquiries.
Enter and post census information, resident fund transactions, cash receipts, adjustments, and ancillaries into MDI daily and as directed.
Assist with communicating census information to pharmacies, laboratories, and other outside providers.
Assist with facility and resident trust deposits and fax them to Corporate.
Assist with completing month-end activities by established deadlines.
Assist with pre-admission paperwork for the local area on aging upon admission.
Assist patient families with financial admission and Medicaid applications, when applicable.
Assist with distributing patient funds and facility petty cash.
Assist with the facility’s front office and reception areas.
Assist with payroll or HR duties as directed.
Create and maintain an atmosphere of warmth, personal interest, positive emphasis, and calm throughout the facility.
Maintain confidentiality of residents and their care, protecting resident rights and privacy.
Report and document resident or visitor incidents, accidents, complaints, or allegations according to facility policy and the designated occurrence reporting system.
Comply with safety requirements and infection control measures, and maintain a clean work environment.
Ensure work areas are clean and records and files are properly stored before breaks and at the end of the workday.
Follow emergency protocols, including those for crash carts, resident codes, fire safety, missing residents, tornado preparation, violent residents, Wander guard alarms, and door alarms.
Report witnessed or known abuse and take appropriate action according to policy.
Follow infection control and universal precautions procedures.
Follow periodic equipment-cleaning schedules and return equipment to its proper area after use.
Ensure the facility is maintained in a clean and sanitary manner.
Perform other duties assigned by the Administrator, Field Accountant, or TLC Corporate Office.