Business Office Assistant

CHSGa•Summerville, GA

11d

About The Position

The Business Office Assistant supports management of the business office at Oakview Health & Rehab, maintaining the confidentiality of clinical, personnel, and business records. The role maintains an accurate census, learns to interpret accounts receivable reports, provides correct balances, and takes timely action to collect outstanding balances. It communicates with patients, responsible parties, insurers, and government agencies about receivables and participates in admissions by conducting pre-admission financial counseling to help determine probable payor sources and discuss available services. The assistant also discusses financial concerns with patients and families and supports them with the Medicaid application process. The position requires compliance with payment rules and procedures for Medicare, Medicaid, insurance, accounts receivable, and patient trust funds. It also contributes to collaborative work across the System and performs other duties as needed.

Requirements

Clear and effective written and verbal communication.
Maintain strict confidentiality.
Present a professional image and adhere to HR and SNS Guidelines for Centers.
Build rapport, manage relationships, and navigate sensitive situations with empathy and professionalism.
Demonstrate reliable attendance and job performance; arrange backup coverage in advance for PTO or other absences, subject to approval by the Director of HR.
Manage paperwork, maintain records, and track tasks and deadlines.
Prioritize tasks, manage time effectively, and meet deadlines.
Adapt to changing priorities, new technologies, and evolving business needs.
Demonstrate effective Microsoft Office Suite skills, particularly in Excel for data analysis and reporting.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Assist with management of the Business Office while maintaining confidentiality of clinical, personnel, and business records.
Maintain an accurate census.
Learn to interpret and analyze accounts receivable reports and inquiries to provide correct balances and collect outstanding balances.
Initiate timely actions to provide accurate balances.
Communicate with patients, responsible parties, insurance companies, and government agencies to collect outstanding receivables.
Participate in admissions by conducting pre-admission financial counseling to determine probable payor sources and discuss available services.
Discuss patients’ and families’ concerns regarding their financial status with the center.
Comply with rules and regulations governing payments from Medicare, Medicaid, and insurance companies, and assist families with the Medicaid application process.
Comply with procedural guidelines for Accounts Receivable and the Patient Trust Fund.
Promote the image and reputation of the System through servant leadership and direct, open communication.
Contribute to committees, workgroups, project management, and other collaborative efforts of the System.
Perform other duties as necessary to ensure the success of the System.