Business Office Assistant

CHSGa•Summerville, GA

11d

About The Position

Oakview Health & Rehab is seeking a Business Office Assistant to support the management of the Business Office and help maintain confidential clinical, personnel, and business records. The role maintains an accurate census, supports accounts receivable activities, and communicates with patients, responsible parties, insurers, and government agencies about outstanding balances and financial matters. The Business Office Assistant participates in admissions by providing pre-admission financial counseling to prospective patients, helping determine probable payor sources, and discussing available services. The position also assists families with the Medicaid application process and follows procedural guidelines for accounts receivable and patient trust funds. The role supports the System’s reputation through servant leadership and open communication, contributes to collaborative projects and committees, and performs other duties as needed.

Requirements

High school diploma or equivalent preferred.
Clear and effective written and verbal communication.
Maintain strict confidentiality.
Present a professional image and adhere to HR and SNS Guidelines for Centers.
Build rapport, manage relationships, and handle sensitive situations with empathy and professionalism.
Demonstrate reliable attendance and performance; arrange backup coverage in advance, subject to Director of HR approval, for PTO or other absences.
Manage paperwork, maintain records, and track tasks and deadlines.
Prioritize tasks, manage time effectively, and meet deadlines.
Adapt to changing priorities, new technologies, and evolving business needs.
Demonstrate effective Microsoft Office skills, particularly Excel, for data analysis and reporting.

Responsibilities

Assist with managing the Business Office while maintaining confidentiality of clinical, personnel, and business records.
Maintain an accurate census.
Learn, interpret, and analyze accounts receivable reports and inquiries to provide correct balances and collect outstanding balances.
Initiate timely actions to provide accurate balances.
Communicate with patients, responsible parties, insurance companies, and government agencies to collect outstanding receivables.
Participate in admissions by conducting pre-admission financial counseling, determining probable payor sources, and discussing services available to prospective patients.
Discuss financial-status concerns with patients and families.
Follow rules and regulations governing payments from Medicare, Medicaid, and insurance companies, and assist families with the Medicaid application process.
Follow procedural guidelines for accounts receivable and the Patient Trust Fund.
Promote the image and reputation of the System through servant leadership and direct, open communication.
Contribute to committees, workgroups, project management, and other collaborative efforts.
Perform other duties as necessary to ensure the success of the System.