Part-Time Business Manager (Multi-Family Rent Collections)

UDR Careers•Costa Mesa, CA

8d•Onsite

About The Position

UDR, Inc. and its affiliated companies are seeking a part-time Business Manager to support multiple properties in Southern California. The position is based out of 27 Seventy Five, an apartment community in Costa Mesa, and works alongside seven other Business Managers. The role is approximately 25 hours per week and focuses on rent collections, resident accounts, delinquency management, eviction-related administration, and site operations.

Requirements

At least two years of experience in property management or related business operations.
Experience with collections, evictions, and delinquency management.
Strong organizational skills.
Excellent verbal and written communication skills.
Customer service experience.

Nice To Haves

Experience with OneSite software.

Responsibilities

Work with residents and Emergency Rental Assistance programs to ensure applications are completed.
Prepare timely and accurate documents and files for eviction proceedings.
Prepare resident legal notices using company standard templates and distribute approved notices to affected residents.
Collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.
Work with the Lead Business Manager, Regional Managers, District Managers, and Community Directors to meet financial goals.
Post and oversee rent payments in the property database.
Calculate, approve, and process resident FAS upon move-out in a timely and accurate manner.
Ensure fees and charges are properly documented.
Complete site-operation administrative work, including accounting and financial reporting, bank deposits, reconciliation of resident accounts, and other assigned clerical tasks.
Coordinate with local authorities to handle evictions.
Coordinate with UDR Billing and appropriate outside collection agencies regarding security deposit accounting disputes.
Appear in court when necessary for small claims or unlawful detainer hearings.
Verify utility changeovers for current residents and ensure accurate final billing for move-outs or cancelled NTVs.
Prepare and confirm data entry required to update month-end reporting.
Provide superior customer service to internal and external customers.
Comply with Company employment policies and procedures.
Commit to living the UDR Values in daily actions while performing the job.

Benefits

Comprehensive benefit package, including medical, dental, and vision plans.
Apartment rental discount and discounts to live in UDR communities.
Company-matched 401(k).
Vacation and personal time, including up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year, plus company-observed holidays.
Tuition reimbursement.
Company-sponsored events and community service days.
Annual President's Club recognizing associates for customer service and operational excellence.
Medical Flexible Spending Account.
Dependent Care Spending Account.
Lifestyle Spending Account.
Supplemental Term Life Insurance.
Voluntary Cancer Insurance.
Supplemental Short-Term Disability Insurance and AD&D Insurance.
Voluntary Long Term Care Insurance.