Business Manager (Multi-Family Rent Collections)
About The Position
UDR, Inc. and its affiliated companies are seeking a Business Manager to join the operations team in Southern California. The role supports multiple properties alongside seven other Business Managers and is based out of 27 Seventy Five, an apartment community in Costa Mesa, California. The Business Manager oversees rent collections and related resident account activity, supports eviction proceedings, and completes administrative, accounting, and reporting tasks associated with site operations. The position works with residents, emergency rental assistance programs, company leaders, local authorities, and outside collection agencies to support property financial goals and provide customer service. UDR offers ongoing education opportunities and supports employees’ career development and advancement.
Requirements
- At least two years of experience in property management or related business operations.
- Experience with collections, evictions, and delinquency management.
- Strong organizational skills.
- Excellent verbal and written communication skills.
- Customer service experience.
Nice To Haves
- OneSite software experience.
Responsibilities
- Work with residents and Emergency Rental Assistance programs to ensure applications are completed.
- Prepare timely, accurate documents and files for eviction proceedings.
- Prepare resident legal notices using company standard templates and distribute approved notices to affected residents.
- Collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.
- Work with the Lead Business Manager, Regional Managers, District Managers, and Community Directors to meet financial goals.
- Post and oversee rent payments in the property database.
- Calculate, approve, and process resident FAS after move-out, ensuring fees and charges are properly documented.
- Complete site administrative tasks, including accounting and financial reporting, bank deposits, resident account reconciliation, and other assigned clerical work.
- Coordinate with local authorities to handle evictions.
- Coordinate with UDR Billing and appropriate outside collection agencies regarding security deposit accounting disputes.
- Appear in court when necessary for small claims or unlawful detainer hearings.
- Verify utility changeovers for current residents and accurate final billing for move-outs or cancelled NTVs.
- Prepare and confirm data entry needed to update month-end reporting.
- Provide superior customer service to internal and external customers.
- Comply with company employment policies and procedures.
- Commit to Living the UDR Values when carrying out job functions.
Benefits
- Comprehensive benefit package.
- Apartment rental discount and discounts to live in UDR communities.
- Company-matched 401(k).
- Vacation and personal time, including up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year, plus company-observed holidays.
- Tuition reimbursement.
- Company-sponsored events and community service days.
- Annual President's Club recognizing associates for customer service and operational excellence.
- Medical, dental, and vision plans.
- Medical flexible spending account.
- Dependent care spending account.
- Lifestyle spending account.
- Supplemental term life insurance.
- Voluntary cancer insurance.
- Supplemental short-term disability and AD&D insurance.
- Voluntary long-term care insurance.
- Ongoing education opportunities for employee skill development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
