Business Manager (Multi-Family Rent Collections)

UDR Careers•Costa Mesa, CA

8d•Onsite

About The Position

UDR, Inc. and its affiliated companies are seeking a Business Manager to support multiple apartment properties in Southern California. The role is part of an operations team of eight Business Managers and is based out of 27 Seventy Five, an apartment community in Costa Mesa, California. The Business Manager handles resident rent collections and delinquency management, eviction-related administration, resident account processing, and site-level accounting and reporting while providing customer service to internal and external customers. The position works with the Lead Business Manager, Regional Managers, District Managers, Community Directors, residents, local authorities, and collection agencies to support property financial goals and operations.

Requirements

At least two years of experience in property management or related business operations.
Experience with collections, evictions, and delinquency management.
Strong organizational skills.
Excellent verbal and written communication skills.
Customer service experience.

Nice To Haves

Experience with OneSite software.

Responsibilities

Work with residents and Emergency Rental Assistance programs to complete applications.
Prepare accurate and timely documents and files for eviction proceedings.
Prepare resident legal notices using company templates and distribute approved notices to affected residents.
Collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.
Work with the Lead Business Manager, Regional Managers, District Managers, and Community Directors to meet financial goals.
Post and oversee rent payments in the property database.
Calculate, approve, and process resident FAS promptly and accurately upon move-out.
Ensure fees and charges are properly documented.
Complete site administrative tasks, including accounting and financial reporting, bank deposits, resident account reconciliation, and other assigned clerical work.
Coordinate with local authorities to handle evictions.
Coordinate with UDR Billing and appropriate outside collection agencies regarding security deposit accounting disputes.
Appear in court when necessary for small claims or unlawful detainer hearings.
Verify utility changeovers for current residents and accurate final billing for move-outs or cancelled NTVs.
Prepare and confirm data entry required to update month-end reporting.
Provide superior customer service to internal and external customers.
Comply with Company employment policies and procedures and uphold UDR Values in carrying out the role.

Benefits

Comprehensive benefits package, including medical, dental, and vision plans.
Apartment rental discounts and discounts to live in company communities.
Company-matched 401(k).
Vacation and personal time: up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year, plus company-observed holidays.
Tuition reimbursement.
Company-sponsored events and community service days.
Annual President's Club recognition for exceptional customer service and operational excellence.
Medical Flexible Spending Account.
Dependent Care Spending Account.
Lifestyle Spending Account.
Supplemental Term Life Insurance.
Voluntary Cancer Insurance.
Supplemental Short-Term Disability Insurance and AD&D Insurance.
Voluntary Long Term Care Insurance.
Ongoing education opportunities to support employee skill development and career advancement.