Part-Time Business Manager (Multi-Family Rent Collections)

UDR - Opening Doors to your future•Costa Mesa, CA

9d•$28 - $31

About The Position

UDR, Inc. and its affiliated companies are seeking a part-time Business Manager to support multiple properties in Southern California. The position is based out of 27 Seventy Five, an apartment community in Costa Mesa, and is part of an operations team alongside seven other Business Managers. The role is approximately 25 hours per week and focuses on rent collections, resident account administration, delinquency management, eviction-related coordination, and property financial operations. The Business Manager works with residents, emergency rental assistance programs, property and regional leadership, local authorities, and outside collection agencies. The position also provides customer service to internal and external customers and is expected to comply with company policies and embody UDR’s values. UDR describes itself as an S&P 500 company and one of the nation’s largest owners and managers of residential apartment communities. It offers ongoing education and career-development opportunities. The company is an equal opportunity employer and is committed to a diverse workforce and an inclusive work environment with equitable access and opportunity for associates.

Requirements

At least two years of experience in property management or related business operations.
Experience with collections, evictions, and delinquency management.
Strong organizational skills.
Excellent verbal and written communication skills.
Customer service experience.

Nice To Haves

OneSite software experience.

Responsibilities

Work with residents and Emergency Rental Assistance programs to ensure applications are completed.
Prepare timely and accurate documents and files for eviction proceedings.
Prepare resident legal notices using company-standard templates and distribute approved notices to affected residents.
Collect rent, utility payments, and fees to reduce delinquency and bad-debt write-offs.
Work with the Lead Business Manager, Regional Managers, District Managers, and Community Directors to meet financial goals.
Post and oversee rent payments in the property database.
Calculate, approve, and process resident FAS upon move-out, ensuring fees and charges are properly documented.
Perform site-operation administrative work, including accounting and financial reporting, bank deposits, resident-account reconciliation, and other assigned clerical tasks.
Coordinate with local authorities to handle evictions.
Coordinate with UDR Billing and appropriate outside collection agencies regarding security-deposit accounting disputes.
Appear in court when necessary for small-claims or unlawful-detainer hearings.
Verify utility changeovers for current residents and accurate final billing for move-outs or cancelled NTVs.
Prepare and confirm data entry needed to update month-end reporting.
Provide superior customer service to internal and external customers.
Comply with company employment policies and procedures and commit to Living the UDR Values in carrying out the job functions.

Benefits

Medical, dental, and vision plans.
Medical Flexible Spending Account.
Dependent Care Spending Account.
Lifestyle Spending Account.
Supplemental term life insurance.
Voluntary cancer insurance.
Supplemental short-term disability insurance and AD&D insurance.
Voluntary long-term care insurance.
401(k) plan with company match.
Apartment rental discounts and discounts to live in UDR communities.
Vacation and personal time: up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year.
Company-observed holidays.
Tuition reimbursement.
Company-sponsored events.
Community service days.
Annual President's Club recognition.
Ongoing education opportunities and career-development opportunities.