Business Manager Lead Technical Program Manager

JPMorganChase • Wilmington, NC

9d

About The Position

As a Business Manager, Lead Technical Program Manager in Core Platform Engineering, you will drive delivery of complex technology projects and programs that support business goals across the firm. The role combines strategic execution, business management, and program management, requiring technical expertise, sound judgment, resource and budget management, and the ability to navigate ambiguity and change. You will build productive stakeholder relationships, influence decisions, contribute to operational plans and risk management strategies, and support high-quality service delivery.

Reporting to the Chief of Staff, you will manage team business operations, finance operations, communications, customer engagements, and culture investments. Within the Chief of Staff team for Chase Technology’s Infrastructure & Production Management organization, you will proactively engage a virtual, cross-organizational team and support the operational excellence of a critical technology team.

Requirements

• 5+ years of experience, or equivalent expertise, in technical program management, leading complex technology projects and programs in a large organization.
• Comfort working in a fluid business environment with changing priorities and people at a variety of levels; ability to work independently and in a group.
• Exceptional communication and presentation skills across multiple audiences, including senior-level audiences.
• Strong project management skills, with demonstrated ability to influence and execute strategic plans.
• Strong execution skills; self-directed, with experience managing delivery across multiple workstreams and timelines.
• Ability to help execute solutions, challenge the status quo, and implement continuous improvement through collaborative, effective partnerships.
• Interpersonal leadership and influencing skills, including the ability to lead projects, interact with colleagues at all levels, and prioritize issues.
• Experience operating in an agile methodology and using agile tools such as Jira.
• Strong Excel and PowerPoint skills.

Responsibilities

• Support the Chief of Staff in communicating strategic priorities and tracking progress.
• Create clear, concise executive-level messaging and updates tailored to the audience and purpose.
• Proactively identify obstacles, solve problems, and collaborate with others to develop solutions.
• Work across teams to improve messaging for critical updates, including town halls and recurring executive reporting.
• Assist with planning and executing senior-level meetings and events, including agendas, insights, and analysis for strategic discussions.
• Champion continuous improvement activities to reduce waste and increase productivity.
• Engage audiences at varying seniority levels, present information clearly and meaningfully, and proactively identify and address potential issues.
• Manage team business operations, finance operations, team communications, customer engagements, and culture investments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed