Business Line Manager - Parts

MAD Elevator Inc•Mississauga, ON

47d•Hybrid

About The Position

As Business Line Manager - Parts, you own commercial performance, catalog strategy, and growth of our aftermarket parts and third-party component offering. Rather than managing a standalone facility, this role focuses on turning market insight into revenue—identifying what complementary products our customers are already buying elsewhere, importing or sourcing them, and bundling them into a convenient, one-stop-shop experience. This role carries line-level financial accountability for revenue, margins, and inventory health, leading through influence to align Sales, Operations, Procurement, and Finance around a highly efficient distribution model. The ideal candidate is a mature, data-driven, strategic thinking with a proven ability to scale and grow the parts and aftermarket business. The ideal person will be resourceful, a self-starter, innovative, someone experienced in customer-facing roles and forward-thinking.

Requirements

A bachelor’s degree in business, engineering, or related, and/or equivalent relevant experience; MBA an asset.
Minimum 5+ years’ experience in sales, product, operations, aftermarket
Experience in manufacturing or industrial industry preferred
Proven strong written and verbal communication
Strong analytical and problem-solving ability
Demonstrated financial accountability for a product line or business unit
Proven ability to influence cross-functional teams and drive business outcomes (Sales, Operations, Engineering, Procurement, Distribution)
Strong background in pricing strategy, inventory management, and demand planning
Demonstrated experience leading and coaching teams
Computer aptitude and MS Office skills - Advanced Excel Skills preferred
Experience with using ERP/ inventory system (Syspro preferred)
Able to work independently with minimal oversight
Ability to travel often, up to 25-50% to customer sites, primarily domestic
Occasional international travel as required
Valid driver’s license with a satisfactory driving record required
Clear Background Checks - Credit and Criminal (required)
Eligible to work in Canada

Nice To Haves

Strategic planning and business plan development
Sales and promotional program development
Market analysis/ competitive intelligence
Annual and mid-term budgeting
Exposure to procurement/ supplier management
New SKU or product launch introductions (NPI)
Channel pricing differentiation (jobber/ wholesale/ retail)
Demonstrated KPI fluency - turns, fill rate, obsolescence, gross margin
Cataloging, e-commerce, or website data maintenance

Responsibilities

Financial Responsibility: revenue, gross margin, contribution, and inventory health. Approve pricing changes, promotions, and stocking commitments within delegated authority limits.
Pricing Strategy: Set list pricing, customer- and channel-specific pricing tiers, MOQ rules, and discount policies. Refresh pricing on a defined cadence. Monitor competitor pricing and elasticity. Approve price list changes and customer-specific exceptions within authority. Own margin floors below which sales cannot quote without approval.
Stocking & Assortment: Decide which SKUs are carried, target stocking levels, and which SKU to source versus make. Drive SKU rationalization (add, cut, consolidate). Own service-level targets by SKU class (A/B/C). Approve new SKU adds, discontinuations, and target stock levels. Set reorder points and safety-stock policies with Procurement and Operations.
Demand Forecasting: Produce and maintain the demand forecast for the line. Reconcile top-down (market) and bottom-up (account) views. Update forecast on monthly basis. Own the official forecast number used for purchasing and S&OP.
Customer Discovery & Voice of Customer: Visit target customers on a defined cadence to learn: what they buy, what they wished we carried, what they buy from competitors, what pricing/ service looks like in the field. Synthesizes findings into stocking and pricing actions. Own the customer visit plan and the Voice of Customer backlog feeding decisions.
Customer/ Account Strategy: Define segmentation of the spare parts customer base (e.g. key accounts, OEM vs. distributor vs. end-user), and value proposition by segment. Approve segmentation, target account list, and channel terms.
Sourcing/ Vendor Mix (Parts We Resell): Decide which suppliers to buy from based on cost, quality, lead time, exclusivity, and margin. Negotiate commercial terms with key vendors alongside Procurement. Approve supplier additions and changes for the line. Set vendor performance thresholds.
Internal Make-Parts Coordination (Part We Make): Collaborate with Operations on capacity, MOQ, and lead time to ensure spare parts line is a reliable customer of the plant. Provide forecast horizon Operation needs. Recommend which parts to continue making vs. shifting to buy on a TCO basis.
Marketing & Sales Enablement: Own the sales collateral, catalog content, price sheets, and any promotional programs for the line. Brief Sales on new SKUs, price changes and competitive moves. Approve catalog content and promotional calendar.
Competitive & Market Intelligence: Track competitor product offerings, pricing, lead times, and channel moves. Track market sizing and growth by segment. Brief leadership on quarterly basis. Own the competitive intelligence file for the line.
Reporting & Cadence: Run a monthly business review for the line covering: financials, inventory health, customer activity, pipeline, and risks. Maintain a single, accurate and up-to-date dashboard for leadership for quick access. Own the dashboard definition and source-of-truth.
Cross-functional Leadership: Act as liaison between Sales, Operations, Engineering, Procurement, and Finance for all inquiries that are spare parts related. Resolve trade-offs (e.g. service level vs. inventory dollar value) within the business unit. Final decision authority on cross-functional trade-offs scoped to this line to ensure consistency with corporate policy.
Other duties as assigned.
Able to lift up to 15lbs; may work in hot areas 5%, noise 0%.
Participate actively in Health & Safety programs, 5S activities, and continuous improvement initiatives.